Application Support Specialist (Enterprise Applications)

Hawthorne, California

$45–$55 Per Hour

1 day ago

Job Description

Description

Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on — rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way.

Astrolab is looking for an Application Support Engineer to provide administration, support, and optimization of enterprise applications used across the organization. This role provides technical support for our Manufacturing Execution System (MES), Enterprise Resource Planning (ERP) & other enterprise platforms while ensuring system reliability, licensing availability, and compliance with aerospace regulatory requirements.

What you'll do:

Enterprise Application Support

Provide day-to-day admin support for enterprise applications including Manufacturo, NetSuite & backup to Teamcenter / NX support.
Troubleshoot application issues, performance problems, and integration challenges affecting the teams.
Coordinate with users to resolve software defects, configuration issues, and workflow problems.
Scope and gather requirements for new project requests which include customizations, automations and new integrations.
Maintain application uptime and performance to support business processes.

License & User Management

Administer and maintain licenses.
Monitor license utilization and availability to ensure all teams have uninterrupted access.
Work with vendors to manage renewals.

Application Lifecycle & Maintenance

Plan and coordinate system upgrades with the key Business Owners.
Maintain documentation for system configurations, troubleshooting procedures, and operational processes.
Support integrations between enterprise platforms.

IT Service Management (ITSM)

Manage support requests and incidents through the organization’s ITSM platform.
Follow established incident, change, and problem management processes.
Maintain service-level agreements (SLAs) and ensure timely resolution of support tickets.
Contribute to knowledge base documentation and operational playbooks.

Compliance & Security

Ensure enterprise applications and data handling align with Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR) requirements.
Support secure handling of controlled technical data and ensure proper system access controls.
Assist with compliance audits and documentation as needed.

What you'll bring:

Basic Qualifications

3+ years of professional experience supporting enterprise applications, business systems, or similar technology solutions.
Experience supporting or administering Manufacturo and/or NetSuite.
Experience with ITSM practices, including incident, change, and problem management.
Experience with scripting using one or more of the following:
- C#
- Python
- JavaScript

Experience with business analytics platforms (i.e. Power BI) and basic knowledge of SQL.
Experience with software application lifecycle management and operational support practices.
Experience in applicable EAR and ITAR requirements related to the handling and access of controlled technical information.
Experience in the aerospace industry.
Experience supporting engineering computing environments, CAD infrastructure, PLM systems, or similar technical applications.

Benefits and Perks

Join a team of best-in-class engineers building the foundation of planetary surface exploration
Equity ownership in the company
Comprehensive health benefits, including medical, dental, vision, and mental health support
401(k) plan with company match
Flexible PTO and parental leave
Home office set up reimbursement
Weekly lunch stipend, plus complimentary snacks and beverages on-site
Once a month social hour on-site with food and drinks

Numbers & Facts

Location	Hawthorne, California
Salary	$45–$55 Per Hour

Skills

Access Controlunmatched
Administrative Skillsunmatched
Aerospace and Defenseunmatched
Beveragesunmatched
Bug Tracking Softwareunmatched
Business Analysisunmatched
Business Operationsunmatched
Business Processesunmatched
Business Solutionsunmatched
Business Supportunmatched
CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)unmatched
Computer Networksunmatched
Computer Systemsunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
Enterprise Applicationsunmatched
Health Planunmatched
IT Service Management (ITSM)unmatched
Import/Exportunmatched
JavaScriptunmatched
Knowledge Baseunmatched
License Managementunmatched
Licensing Complianceunmatched
Maintain Complianceunmatched
Manufacturing Execution Systems (MES)unmatched
Manufacturing Systemsunmatched
Microsoft C# (C Sharp)unmatched
NetSuiteunmatched
Operational Supportunmatched
Operations Processesunmatched
Power BIunmatched
Product Lifecycle Managementunmatched
Psychiatry and Mental Healthunmatched
Python Programming/Scripting Languageunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Regulatory Requirementsunmatched
Requirements Managementunmatched
SQL (Structured Query Language)unmatched
Scripting (Scripting Languages)unmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Configuration Managementunmatched
Software Development Lifecycle (SDLC)unmatched
Software Engineeringunmatched
Surface Explorationunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Systems Reliabilityunmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched

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