Application Support Technician

* Troubleshoot and resolve software, operating system, application, and POS issues across multiple retail locations.
* Provide remote and onsite technical support to store teams and corporate associates.
* Support software deployments, system upgrades, testing, and technology rollouts.
* Diagnose complex technical problems, identify root causes, and implement effective solutions.
* Respond to escalated help desk tickets, document resolutions, and communicate findings.
* Work within Windows and Linux environments to support business-critical applications.
* Collaborate with internal IT teams and external vendors to resolve technical issues.
* Assist with application testing, quality assurance, and user acceptance testing (UAT).
* Manage multiple projects, deployments, and support requests while meeting deadlines.
* Travel to Rutter’s store locations as needed for installations, upgrades, and technical support.
* Participate in an on-call rotation that may include evenings, weekends, and holidays.
* Stay current with emerging technologies and continuously expand your technical knowledge.

*What We're Looking For*

* High school diploma or GED required; Associate's degree in Information Technology, Computer Technology, or related field preferred.
* At least 2 years of customer service experience in a technical support or software installation environment.
* Strong troubleshooting skills with Windows operating systems and desktop applications.
* Familiarity with Linux environments.
* Understanding of hardware, software, and peripheral device integration.
* Basic SQL knowledge.
* Strong organizational skills with the ability to manage multiple priorities independently.
* Excellent communication, problem-solving, and customer service skills.
* Willingness to travel between store locations and participate in an on-call rotation.