Application Systems Senior Analyst

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0738 Processing Center

Job Description

Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.Essential Functions

•     Independently support, install, troubleshoot, maintain, and manage applicationsIndependently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape
•     Independently test, implement, document, and support assigned core banking solutionsRepresent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects
•     Independently interact with Fiserv to solve problems and implement projectsCreate of post-implementation and deployment documentation for operations and internal customers
•     Mange project plans and associated tasks as well as complete individual tasks related to project plansDrive resolution of issues through problem solving, identification of necessary resources, and escalation
•     Triage support incidents and escalate high priority events to the appropriate groupsCreate and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools
•     Facilitate and drive sessions with internal customers to assess business needs and works with a team to find solutionsSupport ETL solutions using SQL Query and other languages/tools
•     Create and maintain application documentationAnalyze and improve the efficiency of various systems and services
•     Map data from one core system to another support conversion related activitiesWork closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business’ expectations
•     Mentor application support analysts and business partnersAdditional Essential FunctionsEnsure compliance with Northwest’s policies and procedures, and Federal/State regulations
•     Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a team
•     Work with on-site equipmentAdditional ResponsibilitiesContribute to all aspects of a project from beginning to end
•     Participate in the software development life cycle (SDLC) activities as requiredBuild and maintain a knowledge base to ensure that knowledge transfer takes place within the team
•     Learn to coordinate installation of new software, document and test custom changesHelp to define, record, and execute application disaster recovery plans and proceduresSafety and Health for those without supervisory duties 
•     Abide by the rules of the safety and loss prevention programPerform work tasks in a safe manner
•     Report any and all injuries to supervisorKnow what to do in case of an emergencyQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education   Bachelor's Degree    Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience OrAssociate's Degree    With at least 6 year's work experience OrHigh School Diploma    With at least 8 years' work experience       Work Experience

Experience with automated testing    3 - 5 years    Analytical experience with a financial institution 3 - 5 years    Experience working with Fiserv Signature core banking software    At least 1 year of demonstrable of application production support using Fiserv technology stack  or equivalent technologies and toolset e.g. Query, SQL Query, CL    General Employee Knowledge, Skills, and Abilities

•     Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written    
•     Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information    
•     Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information    
•     Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas  
• Additional Knowledge, Skills and AbilitiesKnowledge of business rules for the core banking solution, Fiserv Signature  Knowledge core banking processes supporting lending, deposits and investments    Knowledge of relational data model.  Experience in writing SQL statements for relational database management systems like SQL and Query SQL  

Knowledge of SDCL  Knowledge of Agile development    Ability to quickly learn new applications, processes, and procedures  Analytical skills, attention to detail, troubleshooting skills and problem solving skills Ability to map data from one core system to another support conversion related activities Ability to effectively conduct meetings, requirement gathering sessions and presentations    

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.