CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.
Key Responsibilities
Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents
Troubleshoot application functionality, workflows, integrations, and data issues
Collaborate with development, infrastructure, and vendor teams to resolve complex issues
Install, configure, and maintain application updates, patches, and releases
Monitor application performance, logs, and error reporting systems
Maintain documentation of incidents, configurations, and troubleshooting procedures
Participate in testing, validation, and deployment of new features or updates
Support business process analysis and recommend system improvements
Assist in training end users and providing knowledge resources
ERP/municipal software experience
Numbers & Facts
Location
Leonardtown, Maryland
Skills
Analysis Skillsunmatched
Business Processesunmatched
Business Solutionsunmatched
Business Supportunmatched
ERP (Enterprise Resource Planning)unmatched
Enterprise Applicationsunmatched
Identify Issuesunmatched
Problem Solving Skillsunmatched
Process Analysisunmatched
Resolve Customer Issuesunmatched
Software Administrationunmatched
Software Patchesunmatched
System Operationsunmatched
Technical Trainingunmatched
Validation Testingunmatched
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