Appointment Coordinator

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the "Jobs Hub"

Job Description

The Surgery Scheduler / Appointment Coordinator is responsible for coordinating all aspects of surgical scheduling for pediatric patients, including collaboration with physicians, care managers, and external surgery centers. This role ensures accurate and timely scheduling of pre-op and post-op appointments, verifies insurance, manages the arrival list, and supports department operations and communication. The position requires effective customer service, proficiency in scheduling software, and the ability to support patients and families throughout the surgical scheduling process.

Key Responsibilities:

• Communicate surgical dates, prep instructions, and follow-up details to families and referring providers
• Coordinate with care teams, physicians, and anesthesia to confirm availability and appropriate block utilization
• Respond to scheduling inquiries and resolve conflicts in collaboration with clinic and surgery staff
• Schedule all surgical cases, pre-op, post-op, and related ancillary appointments using Epic or other EMR systems
• Maintain current waitlists, appointment logs, and arrival lists
• Verify and update patient demographics, insurance, referrals, and guardianship information
• Prepare and distribute patient correspondence and surgery schedules in a timely and professional manner
• Accurately enter surgical supply needs and notify staff of equipment coordination requirements
• Provide backup support to registration and intake areas when necessary
• Participate in ongoing training to maintain proficiency in scheduling systems (e.g., Epic) and hospital protocols
• Engage in departmental meetings, cross-training opportunities, and quality improvement initiatives to enhance workflow and patient experience

This is a per diem position providing coverage as needed Monday through Friday 6AM - 5PM.

Required Qualifications:

• High School Diploma/GED
• Proficiency in MS Office Suite

Preferred Qualifications:

• Associate's degree
• 1-3 yrs of administrative or scheduling experience in a healthcare setting
• Proficient in EMR systems (Epic preferred)
• Working proficiency in Spanish
  
  

Compensation is determined based on years of relevant experience and departmental equity.