Appointment Setter

Appointment Setter

Clay Cooley Auto Group is seeking energetic, customer-focused Appointment Setters (BDC Agents) to help create strong first impressions and schedule appointments for our dealerships.

Our Appointment Setters play a key role in managing incoming calls and online leads, coordinating appointments, and following up with potential customers to help drive dealership traffic and sales. The ideal candidate is enthusiastic, relationship‑driven, and committed to delivering outstanding customer service.

Employee Benefits & Compensation Package:

• Paid time off (PTO) and Holiday pay
• Company paid life insurance
• Health and wellness plans
  • Medical, dental, vision, and supplemental insurance
  • Flexible Spending accounts
• Financial retirement plans WITH COMPANY MATCHING
  • 401K and ROTH
• Employee Discounts

Role Responsibilities

Appointment Setting & Customer Requests

• Handle high volumes of inbound and outbound calls, as well as internet inquiries.
• Communicate with potential customers to answer questions, provide information, and schedule dealership appointments.

Lead Management & Follow‑Up

• Use CRM and lead management tools to update customer records, monitor interest, and manage incoming inquiries.
• Contact internet leads and previous customers to set or confirm appointments and resolve outstanding concerns.

Support Revenue Opportunities

• Coordinate with dealership teams to ensure seamless customer experience and efficient service scheduling.
• Inform prospective and current customers about promotions, specials, and incentive programs.

Employee Prerequisites

• Complete the onboarding process within a few days of applying.
• General automotive product knowledge: pay is based on experience.
• Strong verbal and written communication skills, along with proficient computer and phone abilities.
• Familiarity with automotive CRM software is a plus.

Job Type:

Full-time

We are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.

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