Apprentice- Product Management

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About the Role

We are looking for a high-potential Product Manager Apprentice to join our Product Management team working on next-generation Contact Center as a Service (CCaaS) platforms. This role is designed for early-career professionals who are passionate about building enterprise SaaS products and want hands-on exposure to AI-driven customer experience technologies and modern cloud-native architectures.

As a Product Manager Apprentice, you will work closely with Product Managers, Engineering, UX, Data Science, and GTM teams to define, build, and scale features across our CCaaS product lines - including AI-powered voice, digital, analytics, automation, workforce management and integrations platforms.

This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.

Key Responsibilities

Product Discovery & Strategy Support

• Assist in researching customer problems across contact center domains such as Inbound, outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations.
• Analyze market trends in CCaaS, AI in CX, cloud communications, and SaaS platforms.
• Support product managers in defining product vision, value propositions, and roadmap priorities.

AI & Data-Driven Product Development

• Work with AI/ML teams on features involving speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics.
• Help translate AI capabilities into real-world customer use cases and measurable business outcomes.
• Contribute to defining product requirements for AI-enabled workflows and decisioning systems.

Requirements & Delivery Execution

• Assist in creating Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution.
• Participate in feature demos, UAT coordination, and release readiness activities.

Modern SaaS Platform Exposure

• Gain hands-on experience with cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts.
• Support integration initiatives across CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems.

Customer & Stakeholder Engagement

• Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction.
• Support preparation of product documentation, internal enablement, and launch materials.

What You Will Learn

• How enterprise CCaaS platforms are built and scaled.
• How AI is productized - from model capability to customer value.
• How to balance customer needs, technology constraints, and business strategy.
• How modern SaaS companies execute product management at scale.

Eligibility & Qualifications

• Bachelor's degree in Engineering or Computer Science (or related technical discipline).
• Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing.
• Basic understanding of software development concepts, APIs, and web technologies.
• Familiarity with Agile development practices is a plus.

Desired Skills & Attributes

• Strong analytical and problem-solving mindset.
• Excellent communication and structured thinking skills.
• Curiosity about AI, data platforms, and digital customer experience technologies.
• Ability to work cross-functionally with engineering, design, and business teams.
• Entrepreneurial mindset with a bias for action and learning.

Career Path

This apprenticeship is designed to develop future Associate Product Owners , Associate Product Managers and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.

Why Join Us

• Work on a market-leading CCaaS platform from Five9 shaping the future of customer experience.
• Get early exposure to AI-first product development in a real enterprise environment.
• Structured mentorship from experienced product leaders.
• Opportunity to grow rapidly in one of the fastest-growing technology domains.

This role is hybrid and requires 3 days a week in office.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.