To educate, train, and motivate members to assure they are achieving their health and fitness goals through 1-to-1 training, and small group training.
Greet members and staff with exemplary service and professionalism.
Learn and administer the wellness screening, exercise program and equipment orientation process for all new and existing members.
Assist in cleaning equipment and maintaining a safe environment in the fitness center at all times.
Identify broken down equipment and follow procedures specific to the Equipment Maintenance Procedure to assure a quick execution of proper maintenance on equipment.
Attend all departmental meetings, all staff meetings and training seminars.
Maintain proper certifications based on the most updated guidelines specific to certification.
Consistently hit personal goals, retention rate, revenue goals and other goals set by the Fitness Director.
Complete all tasks that are required in conjunction with the ABC system and additional platforms.
Assist with the record keeping and data of Member fitness information.
Report all incidents or injuries using proper facility procedures.
Ensure all policies and procedures of the Fitness department and UVAC are being followed by members and self.
Assist the Fitness Director with attaining information regarding Member needs and wants.
Circulate through the fitness floor to maintain a friendly, open, and helpful relationship with all staff and Members, as well as, identifying issues, concerns and problems with equipment and all other operations of the club.
Exhibit good listening skills when Member or staff issues arise and problem solve professionally and to the best of your ability. Defer issues that need further arbitration to the Fitness Director.
Complete payroll procedures due by close of business on Sunday of payroll weeks.
Collection of payment for all training sessions before training is delivered.
Have your own UVAC professional page via social media (X, Instagram and or Facebook). Posting a minimum of 1x per week.
Build brand awareness, attract new clients and engage a wider audience. Focus on providing value, showing up authentically, and connecting with your audience.
Consult with members regarding their fitness goals and instruct them on how to properly and safely use equipment.
Participate in and be held accountable for the highest level of service and performance.
Professional conduct is required at all times either with members or staff.
Utilize forms for comp days, sick, and vacation requests.
Assume other duties and projects as assigned.