AR Collections Specialist

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated AR Collections Specialist to join our shared services team. AR Collections Specialist is responsible for supporting the business by following up on outstanding customer balances and assisting in the resolution of past-due accounts. We need a highly analytical and detail-oriented candidate to manage and support collections for high-profile national accounts, with complex billing requirements. This role requires a proactive individual who excels in account reconciliation, customer relationship management, and is adept at navigating customer portals to monitor payment status and resolve discrepancies efficiently. The Sr. AR Analyst (collections) will work closely with customers and internal teams to ensure timely payments and maintain positive customer relationships.

Primary Responsibilities:

• Contact customers via phone, email, or mail to follow up on past-due invoices. Research and resolve basic billing or payment discrepancies. Maintain a strong working relationship with the customer's accounts payable teams, ensuring effective communication and issue resolution. Record collection activities and maintain accurate customer account notes. Respond to customer inquiries regarding balances, statements, or payment plans.
• Conduct detailed account reconciliations, resolving payment discrepancies, chargebacks, short-pays, and unapplied cash.
• Escalate unresolved or complex issues to operations and managers.
• Ensure compliance with company policies and applicable debt collection regulations.
• Mentor less experienced associates.
• Other duties as assigned.

Basic Qualifications:

• High school diploma or GED required
• 3 to 5 years of experience in collections, accounts receivable, or customer service
• Strong communication and interpersonal skills with a customer service mindset
• Strong understanding of account reconciliation, deductions, chargebacks, and remittance matching.
• Proficient in using customer portals, ERP systems (e.g., SAP, Oracle, NetSuite), and Excel (pivot tables, VLOOKUPs, etc.).
• Excellent analytical and problem-solving skills with strong attention to detail.
• Ability to handle difficult conversations with professionalism and persistence
• Ability to learn and adapt to new systems quickly, ERP or collections software experience a plus

Preferred Qualifications:

• Prior internship or experience in finance, accounting, or credit/collections.
• Familiarity with Fair Debt Collection Practices Act (FDCPA) or similar regulations
• Proficiency with Microsoft Office (Excel, Word, Outlook)

SALARY-$25-29/HR

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.