AR Specialist - Collector

AR Specialist - Collector (Remote - East Coast Time zone hours) -Construction Industry 

COMPANY OVERVIEW:
Our client is an established provider of critical infrastructure services for next-generation networks across North America. The organization delivers consulting, site acquisition, engineering, construction, construction management, and maintenance services to support reliable network development and operations.

ROLE SUMMARY:
Manage commercial customer accounts receivable by collecting outstanding balances, resolving payment issues, and maintaining accurate account records. This role supports cash flow improvement through account reconciliation, dispute resolution, payment arrangements, and collection forecasting.

The ideal candidate will have experience supporting construction-related accounts receivable functions, including collections, retainage tracking, customer payment portals, and AIA billing processes.

This is a temporary role with potential to convert to a permanent position.

KEY RESPONSIBILITIES:

• Contact commercial customers by phone, email, text message, and written correspondence regarding past-due invoices.
• Monitor accounts receivable aging reports and prioritize collection activity based on delinquency and risk.
• Reconcile customer accounts to identify payments, unapplied cash, credits, deductions, and remaining balances.
• Investigate and resolve billing discrepancies, payment delays, deductions, and disputes.
• Negotiate payment arrangements in accordance with established credit policies.
• Prepare and maintain weekly cash collection forecasts and identify collection risks or delays.
• Maintain detailed collection notes and account activity in the accounts receivable or ERP system.
• Collaborate with sales, customer service, operations, finance, and branch teams to resolve issues affecting payment.
• Monitor and collect retainage balances associated with construction projects.
• Work within customer and client payment portals to manage invoices, payments, and collection activity.
• Support collection efforts related to AIA billing and construction payment documentation.
• Recommend accounts for credit hold, collection agency placement, or legal action based on established guidelines.
• Assist with month-end reporting and audit requirements related to accounts receivable.

KEY REQUIREMENTS:

• Experience in cash-to-sale, business-to-business collections, accounts receivable, or credit and collections.
• Strong understanding of accounts receivable processes, collection practices, and cash application fundamentals.
• Proficiency with Microsoft Excel, Word, Outlook, and ERP systems.
• Experience working within customer payment portals and online billing platforms.
• Construction industry experience strongly preferred.
• Knowledge of retainage billing and collections processes preferred.
• Experience with AIA billing documentation highly preferred.
• High school diploma or equivalent.
• Basic mathematical skills and knowledge of fundamental accounting principles.
• Strong verbal and written communication skills.
• Ability to negotiate, solve problems, and resolve customer disputes.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Apply if you have experience managing commercial receivables and collecting past-due customer balances. Candidates with construction-related AR experience, retainage exposure, customer portal experience, and AIA billing knowledge are especially encouraged to apply. This remote opportunity offers the chance to support cash flow, resolve complex account issues, and build strong business relationships while supporting critical infrastructure projects across North America.