ARC Team Lead

Peraton Overview:

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities:

Position Overview
The ARC Team Lead oversees the daily operational execution of the GCC Action Request Center, ensuring timely intake, tracking, coordination, and resolution of all GCC action requests. The Team Lead provides frontline supervision to ARC personnel, maintains workflow discipline, enforces standards, and serves as the primary liaison between the ARC and GCC mission stakeholders.

Primary Duties
• Oversee daily ARC operations to ensure requests are processed, validated, prioritized, and routed in accordance with GCC SOPs and operational timelines.
• Supervise ARC team members, providing guidance, tasking, quality control, and feedback to maintain consistent, high‑quality output.
• Track and manage all incoming requests through the ARC request management system, ensuring visibility, accuracy, continuity, and accountability across the request lifecycle.
• Serve as the first escalation point for complex, short‑notice, or high‑visibility requests; coordinate resolution with GCC divisions, watch officers, mission partners, and senior staff.
• Maintain operational situational awareness of GCC missions, priorities, and ongoing actions to inform request triage and workflow adjustments.
• Ensure requests adhere to established formats, classification guidelines, and tasking procedures before release or elevation.
• Provide turnover briefings, daily status updates, and operational summaries to leadership, including trends, issues, and workload distribution.
• Develop, update, and enforce ARC SOPs, work instructions, and process improvements to strengthen operational efficiency.
• Train incoming ARC personnel on systems, workflows, communication standards, and request processing requirements.
• Coordinate with IT, and system administrators to maintain ARC tools, trackers, dashboards, and databases.
• Support GCC operations, contingency responses, and surge activities as required; adjust team posture and staffing during elevated OPTEMPO.

Required Competencies
• Strong understanding of GCC organizational structure, mission sets, and information flow.
• Proven ability to lead small operational teams in a dynamic, fast‑paced environment.
• High proficiency in task management systems, tracker tools, and command center workflows.
• Strong communication skills; able to professionally engage with all levels of GCC and mission partners.
• Ability to maintain accuracy and attention to detail under pressure and tight deadlines.

Clearance & Work Requirements
• Active DoD Secret clearance 
• Ability to work rotating shifts or non‑standard hours depending on the GCC battle rhythm.

Qualifications:

• Minimum 10 years’ experience
• Desired Certifications: Information Technology Infrastructure Library Manager’s Expert Certificate or higher. DCWF Code 431 Intermediate: CompTIA Security+ 
• Must have and maintain a Secret Clearance
• Experience managing a team of technical professionals in an IT service desk-oriented environment
• Experience in the management of the Information Technology (IT) infrastructure within an organization.

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement:

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: EEO: EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.