Architect, ServiceNow

Description

What you will do

• Lead the technical design, development, and implementation of enterprise ServiceNow applications supporting governance, risk management, compliance, and audit operations.
• Translate approved architecture designs and business requirements into technical solutions, ensuring applications are scalable, maintainable, and aligned with ServiceNow platform standards.
• Develop scoped applications that extend native ServiceNow GRC/IRM capabilities while preserving out-of-the-box functionality and minimizing unnecessary customization.
• Establish application data structures and relationships to support audit engagements, control objectives, evidence management, findings, recommendations, and corrective action tracking.
• Design and implement application security models using access control lists (ACLs), role-based permissions, assignment groups, and record-level security to protect sensitive information.
• Configure application access and visibility rules to ensure users can only view or modify records appropriate to their responsibilities and authorization levels.
• Develop end-to-end workflows that support audit planning, engagement management, fieldwork, supervisory reviews, reporting, findings, and corrective action follow-up.
• Configure and customize ServiceNow Project Portfolio Management (PPM) capabilities to support project intake, prioritization, approvals, and coordination with GRC/IRM processes.
• Build integrations and automated processes that synchronize information across ServiceNow modules and maintain consistency throughout application workflows.
• Develop interactive workspace and Service Portal experiences that improve usability, support business processes, and provide appropriate visibility into operational activities.
• Implement Flow Designer automation for task assignments, approval routing, notifications, review processes, and workflow completion requirements.
• Design and configure risk and compliance solutions that support entity management, control objectives, control assignments, attestations, and testing activities.
• Support the implementation and maintenance of enterprise control frameworks, including mapping controls to applicable entities and business functions.
• Develop solutions for tracking audit findings, recommendations, remediation activities, and corrective action plans.
• Plan and execute data migration activities from legacy systems into ServiceNow, including data mapping, transformation, validation, and reconciliation.
• Establish technical documentation, including architecture diagrams, design decisions, development standards, and implementation procedures.
• Lead technical reviews of code, application configurations, and update sets to ensure quality, security, maintainability, and upgrade compatibility.
• Participate in architecture reviews and present proposed solutions, technical recommendations, and implementation decisions to senior stakeholders.
• Provide technical direction, mentorship, and development guidance to engineers and developers throughout the project lifecycle.
• Collaborate with project leadership, business process owners, and technical teams to manage backlogs, assess development priorities, and resolve complex technical challenges.
• Support Agile delivery activities, including sprint planning, backlog refinement, technical estimation, and retrospectives.
• Oversee technical testing, user acceptance testing (UAT), deployment preparation, knowledge transfer, and post-implementation support.
  
  

What you will bring

• Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent education and professional experience.
• Minimum of 8 years of relevant professional experience.
• Extensive hands-on experience designing, developing, and implementing ServiceNow solutions, particularly within GRC and IRM.
• Strong functional knowledge of ServiceNow Risk Management, Audit Management, and Policy and Compliance Management.
• Experience configuring GRC/IRM data structures, including entities, entity types, controls, control objectives, and related assessment records.
• Demonstrated experience developing scoped applications that extend native ServiceNow functionality while maintaining platform upgrade compatibility.
• Strong understanding of ServiceNow application architecture, data relationships, application scope, and platform security.
• Experience implementing advanced access controls using ACLs, role-based permissions, assignment groups, and record-level security.
• Proficiency with ServiceNow Flow Designer, including complex workflows, subflows, approval processes, and automated notifications.
• Experience with ServiceNow PPM or Strategic Portfolio Management (SPM), including project intake, approvals, project lifecycle management, and cross-module integrations.
• Experience developing and customizing ServiceNow Workspaces, Service Portals, forms, dashboards, and user interfaces.
• Understanding of audit and compliance processes, including audit engagements, work programs, evidence collection, findings, recommendations, and corrective action plans.
• Experience designing and implementing data migration solutions using Import Sets, Transform Maps, and data validation techniques.
• Strong ServiceNow development skills, including JavaScript, business rules, Script Includes, client scripts, and platform configuration.
• Experience producing technical architecture documentation, evaluating design alternatives, and communicating technical decisions to stakeholders.
• Demonstrated ability to lead technical teams, conduct code reviews, establish development standards, and mentor other developers.
• Experience working in Agile delivery environments and managing technical priorities across multiple workstreams.
• Ability to work independently, make sound technical decisions, and lead complex development initiatives.
• U.S. Citizenship required.
• Active Top Secret (TS) security clearance required at time of hire.
• TS/SCI eligibility required; active TS/SCI preferred.
• Ability to access and support classified environments, including JWICS, as required by the assignment.
  
  

•  CompTIA Security+
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist – Risk and Compliance (GRC/IRM).
  
  

• ServiceNow Certified Technical Architect (CTA), or actively pursuing certification.
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (SPM/PPM).
• Certified Information Systems Auditor (CISA).
• Certified Internal Auditor (CIA).
• ITIL 4 Foundation certification.
• Experience supporting Inspector General (IG) offices, internal audit organizations, or government oversight functions.
• Familiarity with Generally Accepted Government Auditing Standards (GAGAS).
• Experience implementing enterprise audit management, risk assessment, and compliance programs.
• Knowledge of common control frameworks and control mapping methodologies.
• Experience integrating ServiceNow with external enterprise applications and legacy data repositories.
• Familiarity with ServiceNow platform governance, architecture review processes, and enterprise development standards.
• Experience supporting classified federal government environments and working with sensitive information.
• Strong presentation and stakeholder management skills, including the ability to communicate complex technical concepts to executive audiences.
• Experience leading technical teams, mentoring developers, and facilitating knowledge-sharing sessions.
  
  

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off