Archive Advantage Production Manager:
DKA helps individuals with disabilities and behavioral health issues become employed. Archive Advantage, our digital archiving business, serves customers and gives DKA clients hands-on job training.
As Production Manager, you will oversee the entire Archive operation: lead the team, delight customers, grow revenue, run marketing campaigns and keep projects accurate and on time. This is a full-time, exempt, on-site leadership role on the DKA manager team.
Essential Duties
- Keep Archive operations accurate and on time, including quotes, "Holds," payments, inventory and supply orders
- Hire, train, supervise and coach Archive and DKA staff, including performance reviews, timekeeping in ISolved and coverage
- Make sure staff finish paperwork, reports and required training (Relias, BHT, cyber security)
- Serve as quality control for staff and client work
- Teach staff and clients to use scanning equipment and software such as Proton and Photoshop
- Coach clients on professional conduct and step in as a hands-on job coach when needed
- Work with clients' support teams and other managers to build training programs
- Protect confidentiality under HIPAA, DRM and Federal Copyright Regulations, and follow all policies, contracts and RBHA regulations
- Support marketing and community engagement, and take on other duties as assigned
Requirements
- High school diploma or GED required
- Associate's degree or higher in business, behavioral health, computer science or a related field
- Behavioral Health Technician (BHT) certification or equivalent
- 3+ years of industry-related experience, including 1+ year supervising staff
- Excellent communication, leadership, problem-solving and organizational skills
- Proficient with Microsoft Office
- Knowledge of SAMHSA guidelines, the NASW Code of Ethics and the DSM-5-TR
- Able to obtain fingerprint clearance within 90 days, and pass a background check and drug screening
- Current CPR and First Aid certification, or able to obtain it upon hire
- Reliable transportation
- Able to lift up to 50 pounds at times (medium-duty work)
DKA is an equal opportunity employer.