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Archive Production Support Engineer - Hybrid

Simple Solutions
  • Montreal or Atlanta, GA
    5 days ago

    Job Description

    Archive Production Support Engineer - Hybrid - Alpharetta, GA & Montreal (first preference)
    6+ Months
    Hybrid - 3 days a week
     

    We are looking for Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems.

    Production Support Engineer – Linux/Unix (On-Prem, 24/7 Environment) We’re searching for an experienced Level 3 (L3) production support engineer who can quickly learn system architecture, troubleshoot complex issues, keep the platform stable, and find ways to automate operational work.

    Core requirements
    • Strong Linux/Unix administration and troubleshooting
    • Python scripting and automation experience
    • Shell scripting knowledge
    • Understanding of servers, storage, networking, and infrastructure dependencies
    • Experience supporting production environments and resolving incidents
    • Ability to understand system architecture and work independently
    • Interest in using AI tools to improve automation and operational efficiency

    Key flexibility points
    • Not a developer role: Candidates don’t need to be hands-on software developers. Someone who knows the environment and can use scripting and AI tools to automate processes will add significant value.
    • Python vs. shell: Python is preferred, but strong shell-based automation will also be considered.
    • Experience: The spec says 7 years, but that isn’t a hard requirement. Candidates with 5–6 years and the right technical depth are welcome.
    • Storage: No specific vendor or platform required. Candidates should understand core concepts (SAN, NAS, WORM) and how storage integrates with servers and applications.
    • Industry: Financial services experience is not required. Background in compliance archiving, records management, WORM storage, or retention schedules is a plus, not a prerequisite. We’re prioritizing strong infrastructure fundamentals, so candidates from other
    • industries are encouraged.
    Responsibilities
    • Support production systems and resolve incidents
    • Troubleshoot infrastructure and application issues
    • Maintain system stability and availability
    • Participate in on-call rotations
    • Build scripts and automation to improve efficiency
    • Identify opportunities to use AI tools to reduce manual effort The on-prem environment has plenty of room to improve processes, so proactive problem-solvers will find opportunities to contribute well beyond day-to-day support.
    On-call and weekends
    • 24/7 support is required for this business-critical platform.
    • The team currently has three dedicated resources and plans to add two more. Once at five, weekend on-call will rotate, roughly one weekend per month per person.
    • Weekend work is typically incident-driven, not scheduled.
    • There is no formal comp-time policy. The manager handles it case by case. After a major weekend outage (e.g., 5–10 hours), time off during the week is typically flexible. Minor issues (~30 minutes) generally don’t earn additional time off.
    • The team is flexible and doesn’t micromanage daily schedules. Team and interview process
    • The role sits on a small, dedicated support squad within a larger engineering organization (roughly 7–8 people).
    • The direct manager is based in Montreal.
    • The manager’s team conducts initial interviews. The hiring manager conducts the final technical interview and assessment. Ideal background: Linux/Unix infrastructure and production support, with knowledge of servers, storage, networking, and automation.
    Responsibilities

    What You’ll Do

    • Support and troubleshoot mission-critical applications and infrastructure
    • Manage change, incident, and problem processes using ticketing systems such as ServiceNow, following ITIL practices
    • Work in Linux environments, using Python/shell scripting and job scheduling tools such as Autosys
    • Improve and evolve the archive process, including documentation, best practices, tracking, and scoping
    What You’ll Bring
    • 7+ years of experience in Linux environments, especially file systems
    • Good understanding of networking, storage technologies (WORM), and infrastructure
    • Strong analytical and application troubleshooting skills
    • Very good Python and shell scripting and programming skills
    • Experience with relational databases and SQL (e.g., IBM DB2)
    • Experience with ServiceNow, Jira, and Confluence
    • Experience with change, incident, and problem management
    • Experience with SDLC and code review
    • Monitoring and troubleshooting experience with tools such as Grafana, Prometheus, Loki, and Splunk
    • Strong organizational, communication, and interpersonal skills; detail-oriented, with initiative and good judgment
    • Ability to work independently and handle sensitive, confidential information
    Nice to Have
    • Experience with record archive, document management, or report delivery systems
    • Exceptional written and verbal communication skills
    • Solid ITIL knowledge, with experience implementing and following ITIL guidelines
    • Experience with cloud-based platforms
    • Experience working with regulatory, compliance, or litigation groups
    • Vendor management experience, including working with vendor operations teams


    Numbers & Facts

    LocationMontreal or Atlanta, GA

    Skills

    • Artificial Intelligence (AI)unmatched
    • Automationunmatched
    • Best Practicesunmatched
    • CA Workload Automation AE (AutoSys Edition)unmatched
    • Case Managementunmatched
    • Change Managementunmatched
    • Code Reviewsunmatched
    • Communication Skillsunmatched
    • Documentationunmatched
    • Establish Prioritiesunmatched
    • File Systemsunmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Identify Issuesunmatched
    • Incident Managementunmatched
    • Information Technology & Information Systemsunmatched
    • Interpersonal Skillsunmatched
    • Interviewing Skillsunmatched
    • Linux Administrationunmatched
    • Linux Operating Systemunmatched
    • Litigationunmatched
    • Network Attached Storage (NAS)unmatched
    • On Callunmatched
    • Operational Improvementunmatched
    • Operational Strategyunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Production Supportunmatched
    • Production Systemsunmatched
    • Python Programming/Scripting Languageunmatched
    • Records Managementunmatched
    • Regulatory Complianceunmatched
    • Scripting (Scripting Languages)unmatched
    • ServiceNowunmatched
    • Software Developmentunmatched
    • Software Development Lifecycle (SDLC)unmatched
    • Splunkunmatched
    • Storage Area Network (SAN)unmatched
    • System Architectureunmatched
    • Systems Maintenanceunmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Unix Operating Systemsunmatched
    • Unix Shell Programmingunmatched
    • Unix System Administrationunmatched
    • Vendor/Supplier Managementunmatched
    • Wormsunmatched
    • Writing Skillsunmatched

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