Area Coordinator & Case Manager

About Massachusetts College of Liberal Arts:

At MCLA, we're here for all and focused on each of our students. Classes are taught by educators who care deeply about teaching, and about seeing their students thrive on every level of their lives. In every way possible, the experience at MCLA is designed to elevate our students as individuals, leaders, and communicators, fully empowered to make their impressions on the world. In addition to our 132-year commitment to public education, we have fortified our dedication to equitable academic excellence. MCLA has appeared on U.S. News & World Report's list of Top Ten Public Colleges for 11 consecutive years, earning the No. 6 spot on the list of Top Public Liberal Arts Schools in the nation for 2026. The College's focus on affordable education and economic prosperity is reflected in additional 2026 U.S. News rankings: No. 6 for Top Performer on Social Mobility for liberal arts colleges in the state and No. 4 for Top Performer on Social Mobility for public liberal arts colleges in the country. These rankings measure how well schools graduate students who receive Federal Pell Grants. Learn more at www.mcla.edu.

Job Description:

GENERAL STATEMENT OF DUTIES:

The Area Coordinator (AC) & Case Manager is expected to be an active and visible member of our residence life staff with management and oversight of designated residence area(s). The AC will support resident student leadership opportunities through Residence Hall Association (RHA), National Residence Hall Honorary (NRHH) & other initiatives. The AC will participate in the administrative functions and efforts of Residence Life & Housing. As the supervisor of residential area(s), the AC will coordinate with other staff members in the Residence Life & Housing office on programs and events as needed. Further, they will be responsible for establishing and maintaining a living-learning atmosphere conducive to students' personal growth and academic achievement. Seen as a role model, facilitator, leader, and essential person in the development of an effective living-learning environment for student's experience. A successful individual will have the ability to work with a diverse population, able to adapt to change, and have knowledge of and commitment to maintaining a student development focus across campus. The individual will help shape the institution's vibrant living and learning community to help students build a sense of belonging to the College.

SUPERVISION RECEIVED: Reports directly to the Assistant Director of Residence Life; indirectly to the Director of Residence Life.

SUPERVISION EXERCISED: Directly supervises a number of para-professional student staff in residence areas.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

Area Coordinator-50%

• Support the overall management of residence area(s) including but not limited to opening and closing the residence areas, key management, room changes, health & safety inspections, damage assessments and maintenance requests. This includes supporting the central office of Residence Life.
• Select, train, and evaluate all student staff assigned to the residence areas.
• Assistance in coordination and development of Resident Advisor (RA) In-Service Program.
• Select, train, evaluate, & supervise all Residence Area Security Monitors (RASMS) for Department.
• Contributes to experiential learning initiatives within the department and throughout campus to enhance the overall experience for students.
• Provide leadership and support to staff and residents in the planning and implementation of a wide range of educational, social and recreational activities that contribute to the personal growth and development of residence area members.
• Guide students toward responsible behavior in the residence area by communicating reasonable standards of behavior and by providing behavioral counseling or referral for students, as appropriate.
• Serve as an Advisor for RHA or NRHH, in collaboration with secondary Advisor as designated.
• Assist in management of departmental presence on social media platform accounts.
• Serve on the on-call rotation for emergency assistance and crisis intervention.
• Attend and actively participate in weekly staff meetings.
• Serve as department liaison for campus initiatives as designated by Director of Residence Life.
• Complete other duties and projects as assigned. This job description is subject to changes due to any organizational needs of the division.
• Serve as a conduct officer for lower-level violations of residence area policies.

Case Manager-50%

• Support an identified case load of students by populations (examples: first-generation, student athletes, commuters, students with a GPA under 2.5, etc).
• Schedule appointments with students to assess risk and holistic needs, coordinate action plans, provide resources (on and off campus), non-clinical support and other follow-up as needed.
• Communicate, collaborate and follow through, as appropriate, with referral sources such as faculty, staff, campus partners and resources, external agencies, treatment providers, family members and emergency contacts in support of student well-being and persistence.
• Process and document student case information and notes to support data collection and uphold record keeping policies and procedures.

Requirements:

Required:

• Bachelor's degree required, Master's preferred
• Minimum of 1 to 3 years of relevant experience in Residence Life & Housing or education.
• Demonstrated ability to develop and maintain effective collaborative partnerships with other campus departments involved in creating a safe and engaging residential environment.
• Demonstrated ability to manage a variety of projects and responsibilities working both independently and collaboratively as necessary.
• Demonstrate flexibility, resiliency, creativity, leadership, and supervisory capabilities including demonstrating an active commitment to diversity and inclusive excellence. Ability to be flexible and adapt quickly to ever-changing needs of a residential campus.

Preferred:

• Experience working with RHA's & NRHH.
• Knowledge and background working with NEACURH/NACURH.

Additional Information:

This is a full-time, permanent, benefited position within the APA bargaining union. Salary for this position is $44,000-$47,000 per year.

This position includes on-campus housing and meal plan.

Due to the nature of the position, ACs are expected to work outside of traditional business hours including participation in an on-call duty rotation. The duties of the Area Coordinator may vary due to the student population who resides in the area assigned.

Employee Benefits:

Health Insurance: MCLA offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.

Retirement: The MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution. Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.

Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.

Until further notice, in response to the Presidential proclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1B visas, this position is not eligible for visa sponsorship.

Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director of Human Resources.

Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment.

Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both.

Lucas Morrill

Interim Title IX and EO Coordinator

375 Church Street, North Adams, MA 01247

Telephone: (413) 662-5103

Titleix@mcla.edu

U.S. Department of Education, Office for Civil Rights

33 Arch Street, 9th Floor Boston, MA 02119-1424

Telephone: (617) 289-0111; FAX: (617) 289-0150; TDD (877) 521-2172

OCR.Boston@ed.gov

Application Instructions:

Applicants are required to submit a resume, cover letter, online application and 3 professional references. Candidates should electronically submit an application materials by clicking on the APPLY NOW button below.