Area Manager II

The Manager II, Operations is a front-line leadership role within Amazon"s SSD network - one of our fastest-growing and most customer-obsessed delivery channels. You will own end-to-end shift execution at an SSD fulfillment site, leading a team of Process Assistants (PAs) and hourly associates to deliver on our promise of ultra-fast fulfillment across Same-Day, Sub-Same-Day, and Rush delivery windows.

This role operates in a high-velocity, time-critical environment where every minute matters. You"ll balance safety, quality, productivity, and customer experience while driving continuous improvement across inbound, pick, pack, and outbound operations.

Key job responsibilities

• Shift Ownership: Lead daily operations across one or more shifts, managing labor planning, workflow balancing, and real-time adjustments to meet CPT (Customer Promise Time) windows - including Rush, Same-Day, and overnight cycles.
• Team Leadership: Manage and develop a team of Process Assistants and 50-100+ hourly associates. Coach, mentor, and hold the team accountable for performance, attendance, and professional growth.
• Safety Culture: Create and sustain a culture of safety and well-being. Drive compliance with Amazon"s safety standards, conduct audits, and lead incident investigations and corrective actions.
• Operational Performance: Own key site metrics including Units Per Hour (UPH), Throughput Per Hour (TPH), DPMO (Defects Per Million Opportunities), on-time dispatch, dwell time, and late-slam performance.
• Continuous Improvement: Identify process bottlenecks and implement Kaizen, Lean, or Six Sigma-based improvements to streamline workflows, reduce waste, and increase efficiency.
• Cross-Functional Collaboration: Partner closely with PXT (HR), Safety, RME (Reliability Maintenance Engineering), and Transportation teams to ensure seamless shift operations and site readiness.
• Customer Obsession: Monitor and react to real-time order volume, demand signals, and delivery promise adherence. Escalate risks and own contingency plans to protect the customer experience.