Area Manager

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Stord is looking for an Area Manager with strong communication and organization skills and the ability to work well under pressure. Able to lead others through effective decision making and a sense of responsibility. Must be flexible with the ability to work overtime, including evenings and weekends, as needed. Manage the production teams to ensure the daily fulfillment of orders based on Priority & SLA's (Service Level Agreement). Responsible for upholding warehouse safety, assignment accuracy, productivity levels, and facility maintenance. Coordinate warehouse activities under the direction of the Operations Manager. Set daily/hourly goals for pickers & packers to keep the team working efficiently & engaged. Work with other departments when needed to meet deadlines. Work with upper management to implement new changes to our processes & procedures. Collaborate closely with the Customer Service team to identify clients' needs and meet customer satisfaction.

What You'll Do:

• Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.
• Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.
• Address operational and personnel issues affecting functional areas.
• Implement process improvements and workload efficiency mechanisms.
• Utilize workload planning tools and other resources to complete scheduled workload ensuring orders are fulfilled to meet standards.
• Investigate discrepancies and variances.
• Perform to quality standards in multiple functions.
• Perform additional duties as assigned.
• Responsible for a safe work environment through a continuous focus on employees' safety & abidance of State Regulations & company safety standards.
• Ensure orders are processed in an efficient period based on priority & SLAs.
• Understand, drive & ensure departmental key performance indicators (KPI) are being met.
• Utilize WMS (Scale) to manage & assign daily/weekly workload.
• Plan & allocate labor to the necessary roles based on daily output & projections.
• Work closely with upper management to improve warehouse processes & efficiencies.
• Work with upper management in proper labor alignment as well as equipment needs.
• Responsible for managing team's timecard, weekly approval, PTO, sick days, and personal leaves.
• Expected to drive teams time and attendance policy daily.
• Responsible for creating, conducting employee counsel reports, terminations; with HR support.
• Report accidents & injuries to upper management, HR, and safety department; following reporting procedure.
• Maintain the warehouse in presentable condition by ensuring housekeeping.
• Manage warehouse supplies to ensure order fulfillment.
• Expected to drive excellent communication via email, text, and phone calls.

What You'll Need:

• Minimum of four to five years' experience working with warehouse management systems (WMS) / inventory systems in a high-volume facility.

• Previous leadership experience.

• Bachelor's Degree or relevant experience

• Possesses basic clerical and data entry skills.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Excellent communication and people skills. Able to interact effectively with all levels of management and support teams.

• Proven ability to train and motivate personnel to balance staffing strength towards profitability and growth.

• Must be able to communicate, both verbally and in writing, using the English language

• Must be flexible with scheduling, work overtime as business dictates.

• Able to transport up to 40 lbs.

• Able to perform basic mathematical calculations.

• Able to recognize and address vital details with accuracy and efficiency.

• Able to work independently with minimum supervision.

• Able to build solid, effective working relationships with others.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to effectively use relevant material handling equipment (i.e., forklifts).

• Able to express ideas clearly and convey necessary information.

• Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.

• Occasional non-standard work hours or overtime as business requires.

• Work Shift Required

Tuesday - Saturday PM Shift

Bonus Points:

• Proficiency with Microsoft Office Suite
• A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field
• Experience with process improvements (Lean Six Sigma and/or Kaizen)