Area Manager

Area Director

Location: On-site | Queens

Reports to: Senior Regional Director/ Regional Director

The US base salary range for this full-time position is $145,000- $150,000 based on level of experience plus discretionary bonus 

POSITION SUMMARY

The Area Director oversees a portfolio of properties and their Community Managers, ensuring day-to-day operational, financial, and compliance performance meets TPM and ownership standards. This is the first tier of multi-property leadership above the on-site Community Manager, with direct, hands-on involvement in each property's performance and team.

KEY RESPONSIBILITIES

Portfolio Operations Oversight

• Oversee day-to-day operations of assigned properties through direct management of Community Managers
• Conduct regular site visits and inspections to assess physical condition, staffing, and resident experience
• Ensure corrective actions from inspections or audits are completed within established timeframes
• Serve as an escalation point for resident and operational issues that cannot be resolved on-site

Financial Performance

• Monitor property-level financial performance against budget for each property in the assigned portfolio
• Identify and address budget variances in partnership with Community Managers and Finance
• Support preparation of annual budgets and reforecasts for assigned properties

Compliance Oversight

• Ensure compliance with applicable housing regulations (HUD, LIHTC, Section 8, or market-rate requirements) across assigned properties
• Partner with the Compliance department on recertification timeliness and audit readiness for each property
• Monitor Fair Housing compliance and escalate concerns as needed

Leasing & Marketing Oversight

• Review and approve leasing, marketing, and renewal strategies for assigned properties
• Monitor occupancy, leasing velocity, and renewal performance across the portfolio
• Support Community Managers with market positioning and competitive analysis

People Leadership & Development

• Coach, train, and evaluate Community Managers; support their professional development
• Partner with HR on hiring, disciplinary actions, and staffing decisions for assigned properties
• Foster a culture of accountability and service excellence across on-site teams

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree preferred
• 5+ years of property management experience, including 2+ years overseeing multiple properties or staff
• Strong knowledge of affordable housing and/or market-rate compliance requirements
• Proven leadership and team development skills
• Proficiency with property management software and Microsoft Office

CORE COMPETENCIES

• Multi-property operational management
• Budget monitoring and variance analysis
• Affordable and market-rate housing compliance
• Team coaching and performance management
• Leasing and marketing strategy oversight
• Problem-solving and issue escalation

SUPERVISORY RESPONSIBILITIES

Directly supervises Community Managers at each assigned property, including hiring support, coaching, performance evaluations, and disciplinary action in partnership with HR.

PHYSICAL DEMANDS, WORK ENVIRONMENT & TRAVEL

Physical Demands: Requires extended periods of sitting, computer use, and driving between properties; occasional lifting up to 20 lbs; property walk-throughs requiring standing, walking, and stair use.

Work Environment: Split between property site visits across the assigned portfolio and administrative/office work.

Travel: Frequent travel between properties within the assigned portfolio.

Perks & Benefits:

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.

• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.

• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.

• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.

• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.

• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise. 

• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.

Benefits offerings and employee contributions may vary by plan and are subject to change