Area Operations Manager

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Area Operations Manager position is responsible for overseeing operations in an assigned geographic area comprising multiple Center locations and/or field program delivery sites. The position is also responsible for managing the delivery of programs and services within an assigned geographic area. It interfaces with external parties to increase program, event and activity awareness, engages in development activities, and manages Area Operations Specialists and other staff and volunteers who execute and support programs, events and activities within an assigned geographic area.

Principal Duties and Responsibilities (*Essential Duties)

• Manage operational procedures for one or more Centers, ensuring a cost-effective, safe, welcoming, clean and well-maintained facilities. Ensure that procedures comply with USO’s policies.*
• Manage the delivery of, and assist in evaluating, area-wide programs, services, activities and events. Conduct periodic review of USO programs and services needs within assigned area. Research and recommend new programs and services based on results. Oversee the implementation of suggested and/or required changes.*
• Coordinate with Area and Center leadership to ensure appropriate and adequate volume of volunteers and supplies are available for all programs, events, and activities.*
• Help to develop area-wide fundraising and public awareness plans that result in sustainable growth of sponsorships and that meet other fundraising objectives. Manage the planning process and lead the execution of special fundraising and development events in assigned area.*
• Under the direction of higher level staff, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to support procurement and the growth of financial, and other in-kind resources, necessary for area operations.*
• Design and execute multi-channel promotions and campaigns to enhance the awareness of USO programs, events and activities. Coordinate with local media outlets to ensure appropriate coverage of programs, events and activities. May manage center website and social media content, remaining compliant with USO-wide standards.*
• Monitor and manage the financial activities for assigned geographic region, including executing the operating budget and assisting in its creation, recording sales and other income, banking transactions, procuring, and growing financial/ in-kind resources.*
• Prepare, review, and present a variety of reports including financial, operations, and statistical reports. Maintain accurate accounting of furniture, fixtures, and equipment and ensure proper maintenance.*
• Lead, manage and mentor Area operations staff. Recruit, supervise, train and develop, and recognize staff and volunteers.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for other leaders or other positions, as directed by senior leaders.

Job Specifications

• Bachelor’s Degree preferred.
• 5+ years work experience in a programs, events, marketing, business operations or related role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions including project management and budgeting.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Houston, TX. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.