Area Operations Manager - Queens

The Area Operations Manager is a vital role within Operations, overseeing 10 to 15 locations in a defined geographic area. This role has full P&L responsibility for the assigned centers and serves as the quarterback between the centers and regional leadership. The Area Operations Manager partners with the Regional Medical Director in a clinical and operational dyad and reports to the Regional Director. This role drives operational efficiency, a best-in-class patient experience, and organic and inorganic volume growth, while building a culture of ownership, accountability, and positive leadership. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and the ability to travel to the centers weekly.

Role and Responsibilities:

· Lead and manage the day-to-day operations of 10 to 15 centers within the assigned area.

· Own the P&L for the assigned centers, including volume, staffing, operating expense, and budget targets.

· Monitor key performance indicators (KPIs) and financial performance, and take proactive measures to address any areas for improvement.

· Provide guidance and support to center managers and staff to optimize workflow, patient satisfaction, and overall productivity.

· Partner with the Regional Medical Director to align clinical and operational priorities across the area.

· Implement company operational policies, procedures, and protocols consistently across all centers.

· Identify opportunities for revenue growth, cost reduction, and operational improvement while maintaining high-quality patient care standards.

· Provide ongoing coaching, mentorship, and professional development to center managers and staff to foster a culture of excellence and continuous improvement.

· Conduct performance evaluations and provide feedback to drive individual and team growth and development.

· Recruit, hire, train, and retain top talent for center leadership and staff positions, with a focus on reducing turnover.

· In conjunction with Marketing and the center managers, execute local strategies to build brand awareness, attract new patients, and drive referrals to the centers.

· Collaborate with the Regional Director and senior leadership to execute strategic plans for growth within the area.

· Ensure compliance with all regulatory requirements, industry standards, and best practices governing dermatology practices.

· Stay current on changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance.

· Performs other related duties as required.

Qualifications:

· 5+ years of experience in multi-site healthcare operations, including multi-site or regional leadership.

· Proven track record of successfully leading and managing multiple practices.

· Strong financial acumen and experience in budgeting, revenue cycle, and P&L management.

· Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams toward common goals.

· Thorough understanding of compliance standards and healthcare regulations (state, federal, and industry-specific).

· Experience with KPI tracking and the use of data analytics in decision-making.

· Background in operations during periods of rapid growth and integration.

· Strategic thinker with the ability to manage both day-to-day operations and long-term initiatives.

· Proficiency in Microsoft Office Suite and practice management software systems.

· Ability to travel up to 50% to 75%, primarily within the designated area.

· Bachelor's degree required; master's degree in business, healthcare administration, or a related field preferred.