Armed Field Supervisor

Company Overview:

International Protective Service, Inc., an Allied Universal® company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

We're Hiring: Armed Field Supervisor!

Join the world's leading global security company and become part of our Downtown Los Angeles team!

• Pay: $40.00 per hour

• Location: Downtown Los Angeles, CA

• Benefits: Excellent benefits and opportunities for career growth

International Protective Service, Inc., an Allied Universal® Company, is hiring a Field Supervisor. The Field Supervisor is responsible for providing direct field supervision, operational oversight, and support to Security Professionals assigned to various client locations. This position serves as a key representative of the company in the field, ensuring Security Professionals maintain company standards, follow established policies and procedures, and deliver professional security services that meet client expectations.

The Field Supervisor conducts routine site visits, monitors Officer performance, provides training and guidance, responds to incidents, and maintains professional relationships with client representatives. This position works closely with Operations Management to identify and address operational concerns, maintain accountability, and ensure consistent service quality across assigned locations.

RESPONSIBILITIES:

• Provide direct field supervision, leadership, guidance, and operational support to Security Professionals assigned to various client locations
• Conduct routine site visits and post inspections to evaluate Security Professional performance, uniform appearance, equipment readiness, post-order knowledge, and compliance with company policies and client requirements
• Conduct and document formal post inspections periodically in accordance with established company procedures and management direction
• Inspect Security Professionals' firearms, holsters, body armor, body-worn cameras, and other issued or authorized duty equipment to ensure compliance with company policies and applicable safety standards
• Monitor Security Professional attendance, punctuality, conduct, professionalism, and overall job performance. Identify and address deficiencies through appropriate coaching, counseling, and corrective action
• Issue formal disciplinary actions to Security Professionals when warranted, in accordance with established company policies and procedures, and ensure appropriate documentation and notification to Operations Management
• Promptly notify Operations Management of serious employee misconduct, performance deficiencies, or safety concerns and obtain management approval before removing or reassigning a Security Professional from an assigned client post
• Conduct initial on-the-job training (OJT) orientations for newly assigned Security Professionals, including reviewing post orders, site-specific procedures, client expectations, emergency protocols, and operational responsibilities. Coordinate with designated on-site personnel to ensure continued hands-on training
• Provide ongoing field training, refresher training, coaching, and performance guidance to Security Professionals. Identify additional training needs and communicate recommendations to Operations Management
• Respond to significant incidents at assigned client locations to provide supervisory oversight, guidance, and assistance while ensuring compliance with company policies, established procedures, and applicable laws
• Assist Security Professionals during emergencies, detentions, physical confrontations, or other incidents requiring supervisory support, including physical intervention when necessary and legally authorized.
• Ensure incidents involving use of force, injuries, emergencies, or other significant events are promptly reported to Operations Management and other appropriate supervisory personnel
• Review incident reports and supporting documentation for completeness and accuracy, ensure required notifications are made, and communicate incident outcomes and recommended follow-up actions to Operations Management
• Establish and maintain positive professional relationships with on-site client representatives through regular communication, site visits, and responsive customer service
• Address client questions, complaints, concerns, and routine operational issues in a timely and professional manner. Communicate significant concerns and resolutions to Operations Management for awareness, documentation, and follow-up
• Maintain knowledge of applicable post orders, client requirements, company policies, emergency response procedures, and operational expectations at assigned locations
• Assist Operations Management with staffing shortages, Officer call-offs, and unexpected vacancies by identifying available personnel and communicating coverage arrangements for proper scheduling and documentation
• Assist with temporary post coverage when necessary and authorized by Operations Management to maintain continuity of client services
• Maintain consistent and effective communication with Operations Management regarding field operations, staffing concerns, employee performance, client issues, incidents, and other matters requiring management awareness or intervention
• Complete and submit required inspection records, training documentation, disciplinary forms, incident-related paperwork, and other operational reports accurately and in a timely manner
• Safely operate a company-provided vehicle between assigned client locations in accordance with company policies and applicable traffic laws
• Maintain the cleanliness, operational readiness, and proper care of assigned company vehicles. Promptly report vehicle damage, accidents, maintenance concerns, or safety issues to Operations Management
• Maintain all required armed security credentials, firearms qualifications, and applicable certifications, and ensure compliance with company firearms policies, use-of-force standards, and applicable laws
• Maintain dependable attendance and reasonable scheduling flexibility to support operational requirements, including supervisory coverage, staffing shortages, weekends, holidays, and other operational needs as directed by Operations Management
• Identify opportunities to improve field operations, Security Professional performance, training, client satisfaction, and overall service quality

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Valid driver's license and ability to meet company requirements for operating a company-provided vehicle
• Current possession and maintenance of all applicable armed security licenses, firearms permits, registrations, and certifications required by state and local laws
• Must be legally eligible to possess and carry a firearm while performing assigned duties.
• Post hire, must successfully complete and maintain all company-required firearms qualifications, armed security training, and applicable continuing education requirements
• Previous experience as an armed Security Professional, Security Supervisor, or in a related security, law enforcement, military, or public safety environment
• Previous supervisory experience or demonstrated leadership ability, sound judgment, and the potential to effectively supervise Security Professionals
• Experience interacting with clients, coworkers, and management in an operational environment
• Knowledge of security operations, post orders, company policies, emergency response procedures, and professional conduct and security practices
• Leadership skills to direct, supervise, coach, and hold Security Professionals accountable to established performance and conduct expectations, including counseling and formal disciplinary procedures
• Ability to recognize and evaluate incidents, emergencies, safety concerns, and other operational situations, exercise sound judgment, and respond appropriately under stress
• Knowledge of applicable use-of-force principles, de-escalation techniques, and armed security responsibilities
• Ability to conduct post inspections, evaluate Security Professional performance, identify deficiencies, and provide corrective guidance
• Ability to conduct on-the-job training orientations and refresher training and clearly communicate operational procedures and expectations
• Customer service and interpersonal skills to establish and maintain positive professional relationships with clients
• Effective oral and written communication skills to interact with Security Professionals, supervisors, management, clients, law enforcement, emergency services, and the general public
• Ability to manage conflict, address complaints, and handle difficult conversations with tact and diplomacy
• Problem-solving and decision-making skills to identify, prioritize, and resolve operational concerns
• Attention to detail and the ability to accurately prepare, review, and maintain incident reports, inspection records, disciplinary documentation, training records, and other operational paperwork
• Computer proficiency with the ability to learn and operate company scheduling, reporting, communication, and security management systems
• Organizational and time-management skills to manage multiple priorities, responsibilities, and assigned client locations in a dynamic field environment
• Ability to protect the confidentiality of sensitive employee, client, operational, and incident-related information
• Ability to safely operate a company-provided vehicle and maintain compliance with applicable traffic laws and company vehicle policies.
• Ability to work independently while maintaining effective communication and coordination with Operations Management
• Reasonable scheduling flexibility to accommodate supervisory coverage, staffing shortages, and other operational requirements

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience as a Dispatch Supervisor, Lead Dispatcher, Security Supervisor, or similar leadership position
• Experience overseeing security operations at multiple client locations
• Experience conducting Security Professional training, on-the-job training (OJT), post inspections, performance evaluations, or employee coaching
• Experience with incident response, use-of-force reporting, disciplinary documentation, and client relations
• Service in a Military Occupational Specialty related to law enforcement, security, or operations
• Associate's or Bachelor's degree in criminal justice, law enforcement, business management, or a related field

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.