Role: Engineer
Required Skills: ITSM | AS400 Admin
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 8 - 16 Years
Function: TECHNOLOGY
Apply By: 2026-12-26
Must Have Technical/Functional Skills
- Strong hands-on experience in IBM i / AS400 system administration and production support.
- Good knowledge of IBM i operating system administration, system configuration, user profiles, security and
authority management.
- Experience in system monitoring, job/subsystem management, job queues, output queues and
scheduled/batch jobs.
- Hands-on experience in backup, restore and recovery operations, with understanding of BRMS and disaster
recovery activities.
- Experience in IBM i OS/PTF maintenance, patching, upgrades and system health checks.
- Strong troubleshooting skills for system, job, performance, connectivity and availability issues.
- Knowledge of storage/DASD management, ASP monitoring, spool management and capacity monitoring.
- Working knowledge of TCP/IP, FTP/SFTP, interfaces, file transfers and network-related troubleshooting on IBM
i.
- Experience with incident, problem and change management processes in an enterprise production
environment.
- Ability to perform root cause analysis (RCA) and implement corrective/preventive actions for recurring issues.
- Familiarity with enterprise ITSM processes and tools such as ServiceNow is preferred.
- Good communication and documentation skills with the ability to coordinate with application, infrastructure,
network, database, security and business teams.
Roles & Responsibilities
- Administer and provide day-to-day operational support for IBM i / AS400 environments, ensuring system
availability, stability and performance.
- Monitor IBM i systems, subsystems, jobs, queues, system messages, storage utilization and overall system
health, and proactively address operational issues.
- Handle incidents, service requests, problems and changes related to the AS400 environment in accordance
with agreed support processes.
- Perform user-profile administration, password resets, access/authority management and related system
administration activities.
- Perform and support backup, restore, recovery and disaster-recovery activities, including periodic DR
exercises.
- Plan and execute IBM i OS/PTF upgrades, technology refreshes, maintenance activities and configuration
changes.
- Troubleshoot system performance, batch/job failures, connectivity, file-transfer and other production issues,
coordinating with relevant technical teams where required.
- Perform capacity and performance monitoring and identify risks related to CPU, memory, storage/DASD and
system resources.
- Support scheduled production activities and respond to critical system issues, outages and escalations.
- Conduct root cause analysis for major/repeat incidents, document findings and drive preventive actions.
- Maintain operational documents, SOPs, technical procedures, configuration details, knowledge articles and
support documentation.
- Participate in change reviews, operational/status meetings and service reporting, and provide timely updates to
relevant stakeholders.
- Coordinate with application, network, storage, backup, security and other infrastructure teams for end-to-end
issue resolution.
- Identify opportunities for automation and operational improvement, includi ng repeatable AS400 administration
and monitoring activities
Salary Range: $110,000-$120,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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