Analysis Skills, Casinos, Communication Skills, Compensation and Benefits, Competitive Research, Corporate Policies, Data Analysis, Driver's License, Economic Development, Economic Growth, English Language, Financial Analysis, Financial Reporting, Food and Beverage Industry, Gaming, Health Plan, High Limit Gaming, High School Diploma, Incentive Programs, Loyalty Programs, Maintain Compliance, Marketing, Microsoft Office, Organizational Skills, Performance Analysis, Problem Solving Skills, Project Tracking, Project/Program Coordination, Regulatory Requirements, Resolve Customer Issues, Revenue Growth, Revenue Planning, Service Delivery, Strategic Planning, Table Games, Telemarketing, Telephone Skills, Time Management, Willing to Travel
Asian and English Speaking Experienced Executive Host - Omaha
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha, NE
Job Type: Full-time | Varying schedule based on business needs
Compensation & Benefits
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska dedicated to creating long-term economic growth and sustainable employment opportunities for Tribal members.
WarHorse Gaming is the gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The organization operates casino gaming properties across Nebraska, focusing on delivering exceptional guest experiences, strong community impact, and continued economic development.
Our work is guided by our core NATIVE values:
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska
- Accountable – To always do what’s right
- Team-Focused – For inclusive progress
- Innovative – In creating solutions
- Visionary – In our purpose and direction
- Excellence – Through learning and performance
Position Summary
The Executive Host is responsible for developing, managing, and coordinating programs that attract and retain mid- to high-limit gaming guests, ensuring exceptional guest satisfaction and repeat visitation. This role builds and maintains strong player relationships, delivers personalized service, and supports revenue growth through targeted guest engagement and VIP program execution while ensuring compliance with all company policies, internal controls, and regulatory requirements.
Key Responsibilities
- Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
- Develop and maintain relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits
- Market gaming products, amenities, promotions, and property offerings to targeted guests
- Greet guests and participate in social events, promotions, and VIP functions
- Track guest visits, arrange accommodations, and issue complimentary offerings within established guidelines
- Manage and promote Player’s Club enrollment and related loyalty programs
- Maintain accurate guest histories and player tracking data for future marketing efforts
- Protect guest rewards, credit lines, and account integrity in accordance with policy
- Resolve guest complaints and service issues in a timely, professional, and courteous manner
- Coordinate VIP services including food, beverage, transportation, cross-property events, and special experiences
- Maintain a visible presence on the gaming floor and at VIP events to engage high-value guests
- Drive gaming revenue growth through targeted outreach, networking, and telemarketing efforts
- Review activity reports and financial performance data to assess progress toward goals and adjust strategies as needed
- Represent the company at promotional events, entertainment functions, and sponsored activities, both on and off property
- Stay informed on gaming machines, player tracking systems, promotions, entertainment offerings, and competitor activity
- Attend meetings and collaborate with internal departments to support marketing and player development initiatives
- Perform other duties as assigned
Qualifications & Experience
Required:
- Must be at least 19 years of age
- High school diploma or equivalent required
- Minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment)
- Strong understanding of player tracking systems and complimentary/comp guidelines
- Established player base or demonstrated ability to build and maintain a loyal guest following
- Proficiency in Microsoft Office Suite or related software
- Strong organizational, analytical, and problem-solving skills
- Excellent guest relations and phone etiquette skills
- Ability to secure and maintain a Nebraska Gaming License
Preferred:
- College degree in Marketing, Hospitality, Business, or related field
Certification Requirements
- Nebraska Gaming License (required and must be maintained)
- Valid Driver’s License
Work Environment & Physical Requirements
- Ability to work in a fast-paced, guest-facing casino environment
- Frequent standing, walking, and movement throughout gaming and entertainment areas
- Ability to communicate effectively in noisy, high-energy environments
- Occasional lifting and carrying of promotional materials or supplies (up to 25 lbs)
- Availability to work flexible shifts, including evenings, weekends, and holidays
Schedule & Travel
- Travel is primarily local during business hours, with occasional out-of-area or overnight travel required
- Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules based on business needs
Why Join This Team?
- A mission-driven culture focused on economic development and community impact
- Guided by strong NATIVE values and Tribal-owned purpose
- Opportunity to build meaningful relationships with high-value gaming guests
- Dynamic, fast-paced environment with exposure to VIP marketing and player development strategies
- Career growth within a diverse and expanding gaming enterprise
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.