Asian Executive Host

Job Summary

Under the direction of the Vice President of Player Development Asian Marketing, the incumbent promotes and maintains integrity and high caliber customer service to all patrons and employees. Ability to make independent decisions within boundaries of authority; effective interpersonal relations skills; work schedule flexibility required. Must possess well-developed tactful problem-solving skills with ability to apply ingenuity and creativity towards resolution. Responsible for achieving established annual goals regarding the following: total theoretical revenue and profit, total actual revenue and profit, and new/reactivated player quotas. High school diploma or GED required. Must have a minimum of two (2) years of experience as a Casino Host in a high volume casino property or three (3) to five (5) years in Casino Marketing/Public Relations. Must have an existing customer base from NY and MA markets. Must fluently speak, read and write Chinese (Mandarin or Cantonese) and English, cultural competency required. Vietnamese and any other Asian languages a plus.

Duties and Responsibilities

• Must adhere to the Mashantucket Pequot Tribes Policies and Procedures.
• Greets established and new customers on casino floor and restaurants.
• Ability to influence other peoples opinion, attitudes and judgments; makes independent decisions within boundaries of authority; effective interpersonal relations skills; work schedule flexibility required.
• Must possess well-developed tactful problem-solving skills with ability to apply ingenuity and creativity towards resolution.
• Explains Foxwoods services, rating system and complimentary criteria to patrons.
• Books hotel, show, dinner, and limo reservations as well as Special Events and services for qualifying players within their boundaries of authority.
• Must be available during assigned shift to respond to requests from casino pit personnel.
• Assists in all special events functions.
• Requires exceptional customer relations skills.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Participates as a panel member on MPGEs Board of Review as needed.

Education and Experience

• High school diploma or GED required. Must have a minimum of two (2) years of experience as a Casino Host in a high volume casino property or three (3) to five (5) years in Casino Marketing/Public Relations.
• Must have an existing customer base from NY and MA markets.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand and walk for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Environment is that of a casino with extensive public contact.

THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.