Assessment Specialist

The Company

WE ARE ASQ: EXCELLENCE THROUGH QUALITY

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

The Position

ASQ’s Assessment Specialist supports the development and maintenance of certification examination programs within ASQ’s Test Development Team. This role coordinates and performs assigned work across all phases of the test development process such as job analysis, question development/review, exam assembly and publishing, standard setting, and post-administration review. Adhering to and sustaining continuous improvement efforts in compliance with accreditation standards such as NCCA and ISO/IEC 17024 is required. The Assessment Specialist works collaboratively with the Psychometrician, Senior Assessment Specialists, subject-matter experts (SMEs), and exam delivery partners. This position applies current test development methods and standards to support test reliability, exam quality, and customer satisfaction. 

The ideal candidate brings experience in assessment or certification operations, training facilitation, project coordination, or facilitating subject matter expert (SME) collaborations. They are highly organized and detail-oriented, with strong communication skills and the ability to manage multiple priorities. Success in this role requires proficiency with Microsoft Office applications, AI-enabled tools, and collaborative work platforms, along with a demonstrated ability to analyze information, ensure content accuracy, and follow established assessment processes. A curiosity for learning, comfort working with data and basic assessment metrics, and a commitment to delivering high-quality outcomes are also strongly preferred. 

The salary range for this role is $60,000-$75,000. Any extended offer is based on the candidate's experience and overall fit for the role.

Main Responsibilities

• Coordinate and execute assigned test development activities for certification programs, including job analysis, curriculum and content studies, item writing and review, exam review, and standard-setting workshops. Prepare materials, facilitate assigned activities in person and virtually, document outcomes, and follow up on action items using established procedures.   

• Follow established procedures, policies, and accreditation requirements to support validity, fairness, accessibility, and consistent exam administrations. 

• Maintain workshop, item, form, and program records to document development decisions and compliance; support accreditation evidence requests and complete assigned corrective and preventive actions. 

• Develop, edit, and maintain items and exam forms in ASQ's exam bank, including Body of Knowledge (BoK) mapping, item status, and revision history. 

• Execute routine item and exam form quality control, including review of statistics and content.  

• Coordinate exam production and publishing with the exam delivery vendor; prepare required files, verify delivered content, and support translated exams and special administrations.  

• Follow established procedures and guidelines and comply with item security practices for maintaining the integrity of ASQ content. 

• Follow the ASQ republishing schedule (exam form creation, form review, and pre-equating) and adhere to timelines established by ASQ Psychometrician.  

• Work with internal stakeholders and SMEs in the concept development, research, analysis, development, and launch activities of new credential products. 

• Support Certification department continuous improvement by maintaining procedures, work instructions, and templates and identifying opportunities to streamline workflows using approved tools and automation.

• Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.  

• Performs all other duties as assigned. 

Working Conditions and Physical Requirements:

Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location. Must be able to travel up to 5%.

Bring Your Best: Position Minimum Qualifications

• A bachelor’s degree in industrial/organizational psychology, educational psychology, educational measurement, or English, 

• A minimum of 3 years of experience with educational measurement, credentialing, or assessment maintenance

• Or an equivalent combination. 

• Must be able to comply with attendance and timeliness policies.

• This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa).

The Location

ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week. 

Why You Should Apply

At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, comprehensive benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.

ASQ is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

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