Asset Protection Systems Technician

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need - because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Asset Protection Systems Technician

Salary Range: $58,000 -$65,250

Location: Seattle, WA - Administration

• This position requires travel across Evergreen Goodwills network of sites across the PNW.

About the Position

The Asset Protection Systems Technician administers, installs, configures, maintains, and troubleshoots Asset Protection technology and systems across Evergreen Goodwill properties. This role supports video surveillance, access control, alarm, incident reporting, case management, and other security-related platforms. The Technician serves as a system administrator, manages user access, permissions, configurations, functionality, and data integrity, and coordinates with Information Technology and external vendors. Working independently with minimal supervision, this position helps ensure systems remain secure, reliable, and effective in support of organizational safety, security, and asset protection objectives.

Essential Functions and Responsibilities

Asset Protection Systems Administration & Support

• Install, configure, diagnose, repair, replace, relocate, maintain, and administer Asset Protection technology and systems across the organization.
• Administer physical security and operational platforms, including video surveillance, access control, alarms, incident reporting, case management, and related security software.
• Manage system access, user permissions, configurations, functionality, records, and data integrity in accordance with organizational requirements.
• Respond to alarm calls and provide timely technical support and troubleshooting as needed.
• Maintain accurate and timely records for equipment, materials, service activity, work orders, and expense reports.

Systems Planning, Improvement & Project Management

• Participate in the design, evaluation, implementation, and improvement of Asset Protection technology and systems, representing Evergreen Goodwill's operational interests.
• Maintain an accurate inventory of Asset Protection equipment and identify lifecycle, replacement, and maintenance needs.
• Monitor emerging technologies, industry trends, and best practices related to Asset Protection systems, design, and administration.
• Identify system deficiencies, assess operational impact, and recommend practical improvements.
• Lead and complete special projects assigned by the Director of Asset Protection, including planning, coordination, documentation, and follow-through.

Partnership, Communication & Investigative Support

• Partner effectively with Asset Protection, Information Technology, property leaders, vendors, and other stakeholders to support reliable system performance.
• Communicate project status, service activity, risks, recommendations, and outcomes clearly in written and verbal formats.
• Provide training and guidance to system users and attend technical or professional development training as appropriate.
• Assist with complex investigations at the request of the Director of Asset Protection while maintaining strict confidentiality of organizational information, processes, and systems.

Safety, Mission & Organizational Support

• Use ladders, scissor lifts, boom lifts, hand tools, power tools, fall protection, and personal protective equipment in accordance with established safety procedures and training.
• Maintain tools and equipment in safe, clean, and proper working condition.
• Demonstrate safe work practices, report hazards or accidents promptly, and model a strong workplace safety culture.
• Advance Evergreen Goodwill's mission and values through professional service and effective partnership.
• Perform other duties as assigned in support of department and organizational needs.

Additional Responsibilities

• Demonstrate sound judgment and professionalism while working independently or in team environments.
• Remain calm and effective during urgent, stressful, or emergency situations.
• Maintain required licenses, training, certifications, and professional development.
• Meet established timelines while managing competing priorities and assignments.
• Protect confidential and sensitive information and follow applicable organizational policies and procedures.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires reliable transportation to travel between work sites and perform job duties as scheduled.

Education and Experience

• Bachelor's degree in computer technology, business, criminal justice, or a related field, or an equivalent combination of education, technical certifications, and relevant experience.
• Minimum of 3 years of relevant experience, including at least 2 years installing, maintaining, and troubleshooting electronic surveillance equipment, alarms, and access control devices.
• At least 2 years of experience in Asset Protection or Loss Prevention preferred.
• Demonstrated understanding of current Asset Protection or Loss Prevention technology and its application in the workplace.
• Strong problem-solving, planning, organization, follow-through, written communication, verbal communication, and presentation skills.
• Ability to work independently with minimal supervision, manage competing priorities, and meet deadlines.

Certificates, Licenses, or Registrations

• Valid Washington State driver's license, proof of insurance, and a driving record that meets organizational requirements.

Computer/Technology Skills

• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
• Experience administering, installing, maintaining, or troubleshooting video surveillance, access control, alarm, incident reporting, case management, or related security systems.
• Ability to maintain accurate system records, inventories, permissions, configurations, and technical documentation.
• Ability to learn new technology and software related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required to lift and carry up to 40 pounds; stand for extended periods; bend, kneel, reach, stoop, squat, push, and climb ladders; use fine motor skills to grasp, handle, and manipulate tools and objects; travel across stairs, ramps, uneven terrain, and other varied surfaces; and operate computer systems, hand tools, power tools, ladders, and aerial lifts. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must communicate effectively, verbally and in writing, including with people who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Interpret and analyze technical information and data.
• Diagnose problems and determine effective solutions.
• Manage time, priorities, and multiple concurrent assignments.
• Create clear and accurate written communications and technical records.
• Maintain strong attention to detail and situational awareness.

Work Environment

Work is performed in retail stores, production areas, warehouses, offices, and indoor and outdoor locations. Conditions may include variable temperatures, dust, loud noise, occasional crowds, ladders, lifts, and active operational areas. Work hours may vary and can include evenings, nights, weekends, alarm response, and occasional overnight travel.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage

• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

• Flexible Spending Accounts (FSA) Plan

• Roth and 403(b) Retirement Savings Plan program

• Paid vacation, (9) holiday and sick time

• Limited paid time off for Jury Duty and Bereavement Leave

• Employee discounts

• Employee referral bonus

• Employee Assistance Program (EAP)

• Mentorship Program

• Career Advancement Opportunities

• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.