Assistant-Administrative NEW

Assistant-Administrative

Job Description

Overview

Administrative Assistant- Plastic Surgery Department

Location: Methodist Professional Centers 1 & 2

Schedule: Monday-Friday, 8:00 AM-5:00 PM (Onsite)

Training: 6 weeks (onsite)

Overview

The Administrative Assistant plays a vital role in supporting surgery scheduling for the Plastic Surgery Department. This position works closely with Operating Rooms, Outpatient Surgery Centers, the Ortho Trauma Department, and various surgeons. We are seeking a detail‑oriented, proactive team member who is committed to delivering an exceptional patient experience in a fast‑paced, collaborative environment.

What Makes a Successful Candidate:

• Positive Team Contributor: Demonstrates a patient‑first mindset and fosters a compassionate, professional atmosphere.

• Growth‑Oriented: Actively seeks opportunities to develop both personally and professionally within the scheduling team.

• Strong Customer Service: Provides clear, timely, and professional communication to patients and colleagues.

• Self‑Starter: Manages workload efficiently, demonstrates initiative, and excels at time management.

• Detail‑Focused: Ensures accuracy and thoroughness when processing surgery orders and patient communications.

• Effective Order Management: Maintains timely communication with patients and ensures accurate and prompt scheduling updates.

• Adaptable: Able to successfully navigate a large organizational structure and collaborate across departments.

Key Responsibilities:

• Process and review surgery orders to ensure accuracy and completeness.

• Communicate proactively with patients regarding scheduling, updates, and required information.

• Coordinate with surgeons, OR teams, outpatient surgery centers, and departmental staff.

• Support administrative tasks such as scheduling, calendar management, and responding to inquiries.

• Maintain professionalism in all communication and uphold departmental service standards.

• Assist with basic administrative and technical support for leaders and teams, including meeting coordination, travel arrangements, and invoice processing.

• Address routine administrative or technical issues as needed.

Preferred Skills:

• Strong Communication Skills: Ability to interact professionally with patients, providers, and colleagues.

• Medical Office Experience: Familiarity with clinical workflows and medical office procedures.

• Surgery or Procedure Scheduling Experience: Experience reviewing orders, coordinating surgeries, and verifying required details.

• Project Management Skills: Ability to manage multiple tasks and deadlines effectively.

• Attention to Detail: Ensures accuracy in documentation, order entry, and communication.

• Insurance Knowledge: Understanding of insurance plans and requirements.

• Technical Proficiency: Experience with EMRs, email, Microsoft Teams, and phone systems.

• Medical Terminology: Working knowledge to support accurate communication and documentation.

• Ability to Navigate Corporate Systems: Comfortable working within a large, complex organizational structure.

Qualifications:

• High School Diploma or GED required.

• 0-3+ years of relevant experience; prior administrative experience preferred.

• Experience working in a matrixed or complex environment is a plus.

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.