The University of Michigan Credit Union (UMCU) offers a fun and challenging work environment where each team member is valued and can make a difference. We are currently searching for an enthusiastic, positive team leader that is committed to developing their team and ensuring all UMCU members receive world-class service. Do you fit this bill? Then consider joining the Branch Operations Team as an Assistant Branch Manager! The Assistant Branch Manager will be responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members to provide and process information in response to inquiries, questions and requests about products and services. Proactively resolves concerns and listens to member concerns in a helpful and patient manner. Effectively evaluates any risk to the member or UMCU when providing services. Promotes teamwork within and across departments. Why join the UMCU Team? - Work with a high energy and collaborative group of supportive professionals.
- We are committed to helping you own your career and grow professionally and personally.
- Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
- Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
- Tuition reimbursement and a student loan debt repayment program
- Our Fidelity 401k program with employer match is one of the most generous you'll find.
- From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!
What will you be doing in this role? - Provides high standards of service to members
- Assists with directing and coordinating all deposit and lending activities by the branch team members
- Assists in planning and managing all aspects of the branch. Performs the duties of any branch team member when necessary
- Communicates with other departments of the Credit Union to enhance member service
- Creates a team environment that facilitates engagement and team member participation
- Assists manager with training, development and performance of branch team members
- Reviews, makes recommendations, and implements improvements in branch operations.
- Ensures proper cash handling, balancing procedures, daily reconciliation of branch totals, and daily opening/ closing of the branch office
- Assists with responsibilities related to the daily operation, reconciliation and problem resolution of the branch ATM
- Acts as Branch Manager for Saturday work schedule rotation at assigned branch locations
- Prepares statistical and operational reports as needed
- Assists with conducting team meetings as needed
- Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
- Reviews and modifies written procedures as needed
- Manages credit union security procedures
- Assists manager with facility responsibilities
- Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
What you will need for this role? - Associate's degree or equivalent; or 2 or more years of management experience, is preferred.
- Minimum of 2 years’ experience in a financial institution is preferred
- Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
- Strong verbal and written communication skills
- Must be a team player and possess a high energy “can do” attitude
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