Assistant Branch Manager

About the Opportunity

There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future-one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. Soon to be known as Arise Financial, we're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

The Member Experience Assistant Manager supports the overall success of the branch by focusing on daily operations, frontline leadership, and service excellence. This role provides direct supervision to branch staff, ensures operational accuracy and compliance, and helps drive performance related to member experience, growth, and productivity.

The Assistant Manager plays a critical role in maintaining efficient branch operations while coaching employees to deliver consistent, high-quality service.

What You'll Do

• Supervise and support branch staff while promoting outstanding member service.
• Oversee daily branch operations, including cash controls, balancing, vault management, and workflow.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Coach, develop, and train employees through ongoing performance feedback.
• Assist with hiring, onboarding, and scheduling.
• Support branch sales, referral, and member satisfaction goals.
• Resolve escalated member concerns professionally and efficiently.
• Partner with the Member Experience Manager on business development and community initiatives.
• Serve as branch leader in the manager's absence

What We're Looking For

• 3-5 years of branch or retail financial services experience.
• 1-3 years of supervisory or leadership experience preferred.
• Credit union experience preferred.
• Strong knowledge of branch operations, cash handling, and compliance.
• Proven leadership, coaching, communication, and problem-solving skills.
• Ability to travel to other branch locations as needed.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated

against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $62,315.00 - $70,000 per year excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: "The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position". If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.