Assistant Branch Manager

Primary Purpose of Job: Work closely with the Branch Manager to ensure that member service and production goals are achieved. Models the behaviors that support and drive the Credit Union mission. Mentors branch team to deliver exceptional service to members, efficiently perform teller transactions, open new accounts, and deliver lending functions. Responsible for the day-to-day operations of the Branch.

Essential Job Functions and Responsibilities:

Team Leadership

• Assists Branch Manager in ensuring branch production goals are achieved.
• Acts as "go to person" in manager's absence.
• Assists in coaching and team development.
• Acts as a mentor and trainer for Member Service Representatives.
• Model, mentor and educate branch team in policies, procedures, and products to assist in members financial needs.

Management

• Take ownership of lobby and transaction flow to fill in where needed based on staffing and scheduling needs.
• Utilize good judgment in handling staff conflict, difficult member interactions, helping with complex transactions, solving problems, and explaining policies and procedures to team and members.
• Provides input and recommendations on branch personnel matters such as hiring, performance, and promotions.
• Provide sales and performance coaching on a consistent basis to build and maintain a motivated, well-trained, and effective team.
• Supports and promotes Credit Union philosophy and PCU's mission, vision, and core values.
• Manages branch daily operations to ensure completion of all duties.
• Ensures adequate staffing for efficient branch operation.

Administrative

• Able to conduct a loan interview and submit necessary documents to centralized underwriting for review. Demonstrates good judgment and understanding of the consumer loan application and loan closing process. Proficient in using computer systems and programs required to perform the processing of consumer loans.
• Assists team and members with questions, problem solving, and complex transactions.
• Able to act as contact person for vendors and facility needs.
• Possess a high degree of knowledge of routine and complex teller transactions, products/ services, policy and procedure, and rules/regulations and is able to back up teller line.
• Understands credit reports. Able to explain credit history and offer basic budgeting solutions to improve members overall financial well-being.
• Demonstrates and maintains an up-to-date knowledge of and ensures compliance with applicable regulatory requirements, such as BSA, OFAC, CIP, and internal policies and procedures.
• Able to back up new accounts and maintenance existing accounts as needed.
• Approve member exceptions and authorize service fee refunds to members when appropriate.
• Demonstrates an understanding and familiarity with other departments and their basic functions.
• Performs other duties and responsibilities as assigned.

Education and Experience:

• High school diploma or equivalent.
• Minimum two years financial services experience
• Minimum one year leadership and management experience.

Knowledge, Skills, and Abilities desired:

• Highly sales oriented and skilled in cross-sell of deposit and lending products.
• Demonstrates strong leadership abilities and decision-making skills.
• Possesses a high degree of self-motivation.
• Requires strong people skills and the ability to motivate staff in a positive, encouraging environment.
• Demonstrates effective verbal and written communication skills.
• Able to work successfully with the public in a frequently stressful environment.
• Experienced in sales, customer/member service, cash handling, and a good business/math aptitude.
• Advanced level of financial institution knowledge, including consumer lending and aptitude required.

Supervision:

• General Supervision: The supervisor provides continuing or individual assignments by indicating generally what is to be done, limitations, quality and quantity expected, deadlines and priorities. Additional, specific instructions are given for new, difficult, or unusual assignments. The employee uses initiative in carrying out recurring assignments. The supervisor assures that the work is technically accurate and in compliance with instructions or established procedures.

Benefits:

Peninsula Credit Union strives to provide excellent benefit options to meet our employees' long and short-term goals. We offer benefit packages to our employees that work 35 or more hours per week including:

• Generous PTO (Paid Time Off)
• 11 Paid Holidays
• Paid Bereavement Leave
• Paid Jury Duty Leave
• 401k match up to 50% of 8%
• Mortgage Discounts
• Company Paid Long Term Disability & Life Insurance
• Full Medical, Vision & Dental benefits for the Employee
• Employee Assistance Program (EAP)
• Incentive Opportunities
• Brand Wear Allowance
• Educational Reimbursement Program
• Flexible Spending Accounts (FSA)

Physical Demand and Work Environment:

May work additional/irregular hours, including weekends, nights, or holidays, as needed or requested. While performing the duties of this job, the employee must be able to sit and stand for long periods of time. Must be able to use hands to finger, handle or feel objects or controls; use a standard computer keyboard and ten-key with repetitive wrist and hand motion; reach with hands and arms; balance, stoop, or kneel; talk and hear. Must be able to lift and carry up to 20 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus. Noise level is usually minimal. Office working environment. Potential exposure to armed robbery.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Travel:

Periodic travel is necessary between PCU locations as well as business-related meetings, training and events. Use of company vehicle is encouraged when available.

EEOC Statement:

Peninsula Credit Union (PCU) is an equal opportunity employer and complies with federal, state and local laws governing non-discrimination in employment. All PCU employees shall receive consideration without discrimination and harassment as outlined in the Equal Employment Opportunity section of the Employee Handbook.

Other Duties Disclaimer:

The above information for this job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties, responsibilities and qualifications required of the employee(s) assigned to this job. Aspects of this position may be changed or supplemented from time to time at the sole discretion of management.