Assistant Community Manager

OVERVIEW

A manufactured housing community in Clinton Township, Michigan — 1,000 homesites — is looking for an Assistant Community Manager to help run the day to day. You'll work alongside the Community Manager on everything from prospect tours to resident billing, and step in to lead the community when they're away. It's a great entry point if you want hands-on leadership experience without needing a real estate background.

WHAT YOU'LL DO

• Support the Community Manager in running day-to-day operations, and step in to lead the community when they're out.
• Help keep homes and the community show-ready, and move every prospect to the next step without delay.
• Walk residents through the application and lease-signing process when a resident-owned home sells to a new resident.
• Help make sure rent is billed accurately and collected on time, keeping delinquency low.
• Prepare and deliver required legal notices and payment agreements, in line with state law and Fair Housing standards.
• Create a resident experience people actually want to renew — respond to issues with urgency and follow through.
• Generate Google reviews, resolve resident tickets, and keep resident ledgers and billing accurate.
• Keep work orders moving so they're resolved within 48 hours.
• Help keep homesites and common areas looking sharp, coordinating with grounds vendors and following up on mystery shop action plans.

WHY YOU MATTER

You're often the first person a resident or prospect talks to, and the person who keeps things running when the Community Manager can't be there. That makes you the difference between a community that runs smoothly and one that doesn't.

WHAT IT TAKES

• 1+ year of customer service, sales, or administrative experience — manufactured housing or property management background is welcome but not required.
• Comfortable juggling a busy front office: prospects, resident requests, paperwork, and the occasional emergency, all in the same day.
• Clear, friendly communicator who can deliver a hard message (a late notice, a lease issue) without losing the relationship.
• Organized enough to keep ledgers, billing, and work orders accurate and on schedule.
• Comfortable stepping into a leadership role when needed, even if it's not your usual day-to-day.
• Detail-oriented — the kind of person who notices when a homesite needs attention before someone complains about it.
• Genuinely enjoys people — residents, prospects, and vendors alike.

THE PERKS!

• $18.00 – $21.00 per hour.
• Medical coverage (Aetna PPO and HDHP options, with Garner reimbursement and an HSA), plus dental and vision through Unum.
• Employer-paid $25,000 life and AD&D insurance.
• 401(k) with a 6% company match.
• Generous PTO and paid holidays.