Assistant Customer Service Manager

Mason, Ohio

3 days ago

Job Description

Assistant Customer Service Manager

Full Time

Do you love making people happy? A DLM, we pride ourselves on the friendliest checkouts with fast, efficient service to create a wonderful shopping experience for our guests. These very important positions are our last chance to interact with our customers, so it’s an opportunity to make them feel welcomed and satisfied that they chose to shop at Dorothy Lane Market.

We are looking for an enthusiastic and dedicated Assistant Manager to join our Front End team! This position requires someone with cashier experience, excellent customer service skills, and leadership qualities to assist in running the day-to-day operations of our Front End. Hours for the position are full time, and require some evening shifts as well as weekend availability.

Training for this position will take place at one or more of our existing stores.

What You’ll Do:

Assist in the day-to-day operations management of the Mason Front End
Provide excellent customer service
Solve customer issues and inquiries in a timely fashion
Assist in building a strong team and demonstrating servant leadership
Serve as a positive role model for our cashiers and carry-outs
Assist in hiring, training, and developing new DLM associates in Mason
Assist in scheduling for the Front End and collaborating with other departments when help is needed
Performs other duties as assigned.

Qualifications:

A desire to make folks happy by providing Honestly Better® Food and Service.
A willingness to learn about and taste great food.
A willingness to practice the DLM Team Values: Be Honest, Safe, Helpful, and Hard-Working.
A good working understanding of DLM’s operations and a passion for our company culture.
Outstanding customer service skills.
Strong, proactive problem-solving skills.
Strong phone etiquette and computer skills.
Previous customer service and leadership experience.
18 years old or older.
Holiday and weekend schedule availability.
Willingness to work a variety of shifts.

Physical Requirements:

Standing for long periods of time.
Lifting up to 40lbs.

Join the DLM Family

At Dorothy Lane Market, we have a passion for great food and great people! By joining the DLM family, you can look forward to working in a fun, friendly, and caring environment that encourages growth personally and professionally.

In addition, we offer the following benefits:

Flexible Schedules
Generous Associate Discounts and Lunch Specials
Wellness Programs
Tuition Reimbursement
Opportunities for Cross-training and Advancement

Eligible associates can also receive:

Paid Time Off and Holiday Pay
Comprehensive Medical, Dental, and Vision
401(k) with Employer Match
Employee Assistance Program

Numbers & Facts

Location	Mason, Ohio
Website	https://www.dorothylane.com

Skills

Computer Skillsunmatched
Customer Relationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Employee Assistance Planunmatched
Food Flavorunmatched
Food Servicesunmatched
Leadershipunmatched
Lift/Move 40 Poundsunmatched
Operations Managementunmatched
Physical Demandsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Servant leadershipunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Tuition Reimbursementunmatched
User Interface/Experience (UI/UX)unmatched

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