Assistant Director of Admissions (Customer Service)

ASSISTANT DIRECTOR OF ADMISSIONS FOR CUSTOMER SERVICE, Admissions Office, to manage the Customer Service team, charged with responding to high volume email and phone inquiries, in addition to greeting and directing every campus visitor who enters the MIT Welcome Center. Will directly supervise four support staff members and collaborate with key Admissions colleagues and campus partners on daily scheduling and Welcome Center operations. Will work under the direction of the associate director for campus visits, maintain channels of communication and collaboration across the admissions office and among campus partners, provide continued training and development opportunities for the team to ensure accurate information is being provided to prospective students and their support networks, and serve as the office manager of the admissions office. Will review and select undergraduate applicants and actively participate on the admissions committee; and participate in other outreach and yield activities as assigned.

The full job description is available, here: https://mitadmissions.org/jobs/join-the-team/