Assistant Director of Front Office - Conrad Washington DC

Hilton Worldwide Holdings Inc
  • Washington, DC
    1 day ago

    Job Description

    Are you an empowering leader? Do you enjoy creating experiences with impact? If you have a passion for delivering purposeful service, we invite you to take your career to the next level by joining the team at the boldly designed and stunning Conrad Hotel located in the heart of downtown DC. We are looking for a Assistant Director of Front Office to be part of this exceptional leadership team!

    Named Hilton''s Luxury Hotel of the Year for 2022, the Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets, including a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining.

    Want to learn more? Hotel Website, Facebook, Instagram

    Exceptional Hospitality Starts with You

    Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Assistant Director of Front Office, you're not just supporting the Director in leading the hotel's front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

    Join an Award-Winning Workplace Culture

    At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

    Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

    Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

    Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

    What It Takes to Make the Stay

    At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

    A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

    Here''s what you''ll do during a typical day:

    • Support front office operations: Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination
    • Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
    • Support revenue initiatives: Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue
    • Implement corporate marketing initiatives: Support the integration and execution of corporate marketing programs within Front Office operations
    • Use data to guide decisions: Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals
    • Oversee VIP experience: Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience
    • Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

    Here''s what you''ll do during a typical day:

    • Support front office operations: Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination
    • Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
    • Support revenue initiatives: Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue
    • Implement corporate marketing initiatives: Support the integration and execution of corporate marketing programs within Front Office operations
    • Use data to guide decisions: Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals
    • Oversee VIP experience: Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience
    • Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

    Numbers & Facts

    LocationWashington, DC

    More jobs like this

    Quadrant, Inc.

    Medical Receptionist

    • Woodbridge, VA
    20 days ago
    See more jobs

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.