Assistant Director of Group Home

Assistant Director of Group Homes 

Location: Fort Wayne, IN, USA
Salary: $52,748 - $71,392 Based on Experience 
Type: Full-Time

Job Summary: The Assistant Director is responsible for the operational oversight, staffing stability, and leadership of a group of assigned homes. This role ensures House Supervisors effectively manage their homes while maintaining consistency, accountability, and proactive problem-solving across the team. The Assistant Director drives operational performance, supports workforce stability, and ensures alignment with organizational expectations and regulatory standards.

Key Responsibilities:
Supervisor Leadership & Oversight
Supervise and support assigned House Supervisors across multiple homes
Conduct regular I meetings, performance discussions, and coaching sessions
Provide ongoing leadership development, guidance, and feedback
Address supervisor performance concerns promptly and effectively
Ensure supervisors meet expectations related to home operations and staff management
Hold supervisors accountable for performance, outcomes, and overall home stability
Reinforce expectations, policies, and organizational standards

Staffing & Workforce Oversight
Review and monitor staffinng schedules across assigned homes
Identify staffing gaps proactively, including PTO, vacancies, and coverage risks
Monitor attendance patterns, call-offs, and overtime trends
Ensure supervisor are effectively managing staffing within their homes

Support staffinng strategies and solutions without assuming routine direct coverage responsibilities
Escalate workforce concerns early to prevent operational disruption
Promote proactive staffing practices and reduce reliance on last-minute coverage

Operational Oversight
Ensure consistent and effective operations across all assigned homes
Conduct routine home visits, walkthroughs, and observational assessments to evaluate performance and conditions
Monitor environmental standards, safety, organization, and overall home presentation
Ensure adherence to all agency policies, procedures and regulatory requirements
Identify operational gaps, inconsistencies, or risks and implement corrective actions
Reinforce expectations for daily routines, task completion, and overall home management
Oversee incident reporting practices, ensuring timely, accurate documentation and appropriate follow-up in accordance with agency and regulatory standards.
Ensure timely escalation of incidents, concerns, and risks in accordance with agency protocols
Monitor trends in incidents, staffing, and operational performance and address patterns proactively
Support overall home stability by maintaining structure, consistency, and accountability across locations
Collaborate with Quality Assurance and leadership to address compliance concerns and implement improvements
Support readiness for state surveys, audits, and regulatory reviews, including participation as needed and ensuring implementation and follow-through on Plans of Correction to maintain ongoing compliance.
Ensure homes maintain safe environments and respond appropriately to health and safety concerns

Problem Solving & Crisis Management
Respond to Operational challenges escalated by Supervisors
Identify early indicators Of instability and intervene proactively
Support supervisors in resolving complex staffing, operational, or team issues
Stabilize homes experiencing performance or workflow challenges
Coordinate response efforts during high-risk or urgent situations
Maintain operational continuity during periods of disruption

Culture & Team Development
Promote a professional, accountable, and positive work environment
Monitor team morale, engagement, and overall health
Support retention efforts and workforce stability initiatives
Encourage ownership, eccountability, and leadership among supervisors
Address team dynamics. conflict, and culture-related concerns
Reinforce expectations around professionalism and performance 

Communication & Coordination
Maintain consistent and effective communication with House Supervisors
Coordinate with QIDPs regarding service delivery needs and concerns
Coordinate with internal departments (e.g., Nursing QA, Maintenance) to support operational and compliance
Provide updates, insights, and operational feedback to the Director
Ensure expectations are clearly communicated, understood, and reinforced
Facilitate alignment across homes, teams, and leadership

Qualifications & Experience:
Bachelor's degree in Human Services or a related field required, or a minimum of 5 years Of relevant experience in ID/IDD residential services in lieu of a degree
Minimum of 3 years or experience in ID/IDD residential services required
Minimum 0f 2 years of supervisory or leadership experience required
Strong knowledge of residential operations, staffing management, and regulatory expectations for long-term care or ID/IDD settings
Demonstrated ability to lead teams, manage multipie priorities, and support operational stability
Strong organizational, communication,  and problem-solving skills
Ability to manage multiple homes and teams simultaneously

Work Environment/Conditions:
Primarily Monday through Friday, with availability for evenings and weekends based on operational needs.
Participation in an on-call sponsorship rotation may be required based on operational needs.
Combination of administrative and field-based work, with regular presence required across assigned residential
homes.
Regular travel between assigned residential homes required.
Requires responsiveness to operational and staffing needs in a dynamic, fast-paced environment
This role is not responsible for routine direct care coverage but may provide support as needed based on operational demands

Physical Requi rement:
• Ability to travel between multiple residential locations
• Ability to lift, transfer, or assist individuals and/or equipment up to 50 pounds as needed
• Ability to stand, walk, and move throughout residential environments for extended periods
• Ability to observe and assess home environments and staff performance
• Ability to respond to urgent situations as needed

EEO/ADA Compliant

To learn more about Easterseals Arc of Northeast Indiana to apply online, visit our website at www.eastersealsnei.org.

Join us in making a meaningful impact! Apply today.