Assistant Director of Operations

• Chick-fil-A Careers
• Gardens on Havana
• Assistant Director of Operations

Assistant Director of Operations

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Full-time

High school degree

$25.00 - 25.50 per hour

Assistant Director of Operations

2026

Vision: This Operations Director team is focused on execution and performance. They will be responsible for helping the business win by creating and maintaining high-level systems that run the business.

Leadership Expectations:

• Approximately 32-34 hours on the floor supporting the shift leader and developing relationships with the team/coaching
• Approximately 6-8 hours of office time as needed
• Available to work Saturdays
• Work 2 nights a week until 9 pm
• Preferred working hours are between 8 am and 11 pm
• Availability to assist with emergencies when necessary
• Regularly develops healthy relationships with the team and leaders to build trust
• Overall understanding of business operations
• Business acumen and understanding to make appropriate decisions
• Ability to collaborate on a team to accomplish goals
• Deep understanding of the FOH operations, systems, and processes that make the business run

Responsibilities:

• Drive-through process systems and shift performance
• FOH manager team | partnership with FOH Director
• FOH Cleanliness
• Money Management Systems
• Ordering money
• Loomis pick-ups and drop-offs
• Spreadsheets for the change fund and register
• FOH food safety
• Create systems that improve shift performance and the guest experience
• Maintain systems that are key to shift performance and the guest experience
• Utilize the manager checklist to improve shift operations and tasks
• Opening and closing processes
• Drive-thru process and systems
• Front counter cleanliness
• Create alignment and clarity with customer success teams on systems that drive the customer experience
• Create alignment and clarity with the Talent team to ensure team members are being trained to deliver a great customer experience
• Maintain budget areas assigned to the Ops team

Shared Responsibilities:

• Communicate effectively, share ideas, & take a positive approach to all situations
• Create and teach a positive culture that aligns with the cultural commitment
• Hold shift leaders and team members accountable for all policy standards, such as timeliness, grooming, cell phones, and uniforms.
• Provide both formal and informal feedback to the team and leaders on an ongoing basis
• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy, and provide ongoing feedback to leaders
• Protect the customer experience by ensuring packaging, food presentation, and quality meet or exceed Chick-fil-A standards
• Ensure the Manager's operating checklist is completed daily

Success Measurements:

• Ownership of:
• Speed of Service Metrics
• Drive Thru Transaction Metrics

Leadership Package :

• Base Hourly Rate 25$
• 80 Hours of accrued PT0
• 48 hrs of accrued sick time
• Health Care stipend 500$ per month
• 75$ quarterly uniform stipend for Executive attire
• A store computer will be provided for the responsibilities

Work schedule

• 8 hour shift
• Weekend availability

Supplemental pay

• Other

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount

Chick-fil-A - Gardens on Havana

1198 S Havana St, Aurora, CO 80012, USA

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This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.