Assistant Director - Revenue Optimization and Process Improvement

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Assistant Director - Revenue Optimization and Process Improvement.

In this role, the successful candidate as the Assistant Director of Revenue Optimization and Process Improvement is responsible for leading strategic initiatives designed to improve revenue cycle performance, operational efficiency, and financial outcomes across NYU Langone Health. The role partners with Revenue Cycle leadership and cross-functional stakeholders to identify and prioritize improvement opportunities, translate data and operational findings into actionable strategies, and lead initiatives from assessment through implementation and ongoing performance monitoring.
The Assistant Director will have significant responsibility for process improvement, project management, and analytics, with a focus on identifying and addressing root causes of revenue leakage, denials, workflow inefficiencies, and other barriers to optimal revenue cycle performance. The role will leverage data and operational expertise to quantify opportunities, develop sustainable solutions, establish performance measures, and evaluate the financial and operational impact of implemented changes.
The Assistant Director will work across Revenue Cycle functions and collaborate with clinical, operational, financial, technology, Coding/CDI, payer, and other stakeholders to develop scalable solutions that improve revenue capture, prevent avoidable denials, strengthen upstream processes, and support continuous improvement.

Job Responsibilities:

• Lead and manage a portfolio of revenue optimization and process improvement initiatives from opportunity identification through implementation, stabilization, and measurement of results. Establish priorities based on financial and operational impact, level of effort, organizational priorities, dependencies, and implementation readiness, and establish appropriate project plans and governance structures, including scope, milestones, ownership, risks, decision points, escalation pathways, and success measures.
• Identify and prioritize revenue improvement opportunities through analysis of revenue cycle performance, including denial trends, coding and documentation opportunities, reimbursement variances, workflow inefficiencies, billing outcomes, accounts receivable trends, and other financial and operational indicators.
• Translate complex financial and operational data into actionable strategies and executive-level business cases, quantifying financial and operational impact and clearly articulating opportunities, recommended solutions, resource requirements, risks, and expected outcomes.
• Lead structured root-cause analysis and development of preventive solutions for recurring revenue cycle issues, partnering with operational and technical stakeholders to distinguish downstream symptoms from underlying process, system, documentation, coding, payer, or workflow drivers and implement upstream interventions that reduce recurrence, correction, and rework.
• Facilitate cross-functional workgroups and serve as a central point of coordination among Revenue Cycle Operations, Analytics, Coding/CDI, Denial Prevention, Revenue Opportunity, Information Technology/Epic, clinical departments, Finance, Managed Care, and other stakeholders as appropriate.
• Oversee Analytics in the development of performance reporting, dashboards, opportunity analyses, and analytical tools that enable leadership to identify emerging trends, quantify and prioritize opportunities, and proactively identify revenue cycle risks and improvement opportunities.
• Establish performance baselines, measurable targets, and success criteria for improvement initiatives and evaluate post-implementation results, including validation of realized financial benefit, operational improvement, denial reduction, increased revenue capture, improved reimbursement, and other defined outcomes.
• Lead workflow redesign and optimization efforts across departments, sites, and functions to reduce unnecessary variation, manual intervention, rework, and operational inefficiency, partnering with operational and technical teams to define business requirements, design workflows and system enhancements, coordinate testing and implementation, and validate results.
• Establish sustainable processes and operational controls for implemented improvements, including standardized workflows and procedures, defined ownership and accountability, exception management, escalation protocols, and corrective-action processes to ensure improvements are sustained and recurring issues are identified and addressed timely.
• Provide leadership with ongoing visibility into the revenue optimization portfolio, including initiative status, financial opportunity, realized financial and operational impact, key milestones, dependencies, risks, decisions required, and next steps.
• Present findings, recommendations, and project outcomes to senior leadership, translating detailed analytical and operational information into concise, decision-oriented communications.
• Promote a culture of continuous improvement by applying structured problem-solving and process-improvement methodologies and helping teams move from reactive issue resolution toward proactive prevention.
• Provide leadership and direction to assigned staff, supporting professional development, accountability, collaboration, and alignment with departmental and organizational priorities.
• Represent Revenue Cycle leadership on committees, workgroups, and strategic initiatives as assigned.
• Perform other duties as assigned.

Minimum Qualifications:
To qualify you must have a Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, Health Information Management, or a related field.
Minimum of five years of progressively responsible experience in healthcare revenue cycle operations, financial analysis, process improvement, project management, or a related field, including demonstrated experience leading complex cross-functional initiatives. Strong knowledge of healthcare revenue cycle processes and demonstrated ability to analyze complex operational and financial data, identify root causes, develop actionable recommendations, and measure results. Demonstrated project management and process-improvement capabilities, including the ability to manage multiple concurrent initiatives, establish priorities, coordinate stakeholders, and drive projects from concept through implementation. Strong analytical, critical-thinking, problem-solving, written communication, and presentation skills. Ability to communicate complex findings effectively to operational leaders, technical teams, and senior leadership. Advanced proficiency with Microsoft Excel and experience working with healthcare revenue cycle reporting and analytics tools. Bachelor's degree in a healthcare-related field, Accounting/Finance or a related field. Thorough understanding of reimbursement systems and process improvement methodologies. Strong analytical, interpersonal and communication skills. Proactively support quality and performance improvement efforts within the organization and proactively contribute to meeting team goals. High level of analytical skills and dynamic communication skills (verbal and written) are required. Microsoft Excel and Word familiarity required.

Preferred Qualifications:
Master's degree in Business Administration, Healthcare Administration, Public Health, Finance, or a related field.
Experience with Epic revenue cycle applications and reporting tools.
Experience developing business cases, financial opportunity assessments, executive dashboards, and performance measurement frameworks.
Advanced proficiency with Tableau Prep, Databricks, and Alteryx and experience working with healthcare revenue cycle reporting and analytics tools.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $121,792.22 - $200,369.72 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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