Assistant Executive Director (Director of Hospitality)

Responsibilities:

The Director of Hospitality is responsible for assisting the Executive Director in the day-to-day operations of the AgeWell Solvere Living Managed Community to include financial management; business planning; development, implementation, evaluation, and improvement of program services; management of staff; and delivery of high-quality services to Residents and their families.

Management/Financial:

• Assists with maintaining ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
• Assists with ensuring that the Community is prepared for inspection by regulatory agencies through regular auditing and updating of Community policies and procedures, medical records documentation, monitoring of environmental standards, etc.
• Ensures accounts receivables are collected on a timely basis.
• Assists with optimizing all opportunities to generate revenue and ancillary revenue.
• Maintains and increases occupancy in accordance with budget.
• Actively promotes staff participation and involvement in the day-to-day operations and decision making of the Community.
• Promotes team building through participation and/or leadership at regular staff meetings.
• Provides ongoing support, direction, and feedback regarding job performance of all staff.
• Communicates with team members to ensure they are fully informed regarding any questions that might be asked by residents and their families, as well as prospective residents and their families.
• Assists in recruitment of staff.
• Assures that all staff files are created and maintained properly.

Resident Care:

• Assures high-quality services as needed and desired by Residents.
• Ensures Resident rights are protected.
• Ensures staff, Residents, and families are educated about Resident rights.
• Works with Wellness Director in coordination of move-in process to ensure leases and Resident Service Plans are coordinated and properly carried out.
• Responds to family, resident, and team member requests in a timely manner.
• Maintains competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, unit sizes, services, and amenities).
• Ensures use of ALIS within the Community is timely and accurate.
• Assists in ensuring that the overall Community makes a positive first impression.
• Works with Executive Director to resolve any Community presentation issues.
• Maintains or grows occupancy to maximum levels.
• Works collaboratively with department heads to emphasize the team’s role in sales and participation in the Community Marketing Action Plan and Sales Action Plan.
• Participates as a Manager on Duty for weekend coverage as scheduled.

Sales/Marketing:

• Represents the Community in public settings.
• Works within the local community promoting the AgeWell Solvere Managed Community.
• Ensures use of Sherpa within the Community is timely and accurate.
• Able to generate leads and helps to close sales and actively participates in generating leads and closing sales

Qualifications:

• Bachelor’s degree in related field.
• State required licensing; or Certification to manage an assisted living community within 6 months of employment
• Excellent customer service and public relations skills.
• Experience working with seniors.
• Experience in successfully operating and maintaining a customer-focused environment in a senior living facility.
• Demonstrates proficiency in Microsoft Office.
• Must have demonstrated integrity, and leadership skills.
• Possesses a sincere passion for working with our senior population.
• Promotes the Community in a positive manner and effectively communicates the Community’s values to Residents, families, visitors, and team members.
• Physically able to bend and reach.
• Physically able to push and pull and lift up to 40-50 pounds if necessary.
• Physically able to stand for extended periods of time.
• Spends at least 30% of time on travel to referral sources in market area.