Assistant Front Office ManagerLuxury Resort | Montana, USA
Compensation
Base Salary: $70,000 / year
Housing: Eligible for subsidized colleague housing (based on availability)
Relocation: Not offered for this role
Role OverviewManages daily Front Office operations and colleagues across the full guest stay — arrival through departure — supporting service delivery, guest preference tracking, and issue resolution. Oversees Front Office in the Manager's absence and escalates extraordinary cases as needed.
Key Deliverables
Team leadership — supervise, schedule, train, and coach the Front Office team; monitor adherence to policy and LQA standards
Guest satisfaction — resolve complaints/disputes, track guest issues, and act on guest preferences and feedback across departments
Daily operations — manage day-to-day Front Office quality and standards, update SOPs, and ensure proper room assignment per booking/preferences
Revenue support — maintain rate/room type knowledge, support upselling initiatives, and enforce credit control procedures
Cross-functional coordination — provide reports to Finance, liaise with third parties, and maintain strong departmental relationships
Hands-on coverage — cover night shifts and Front Desk/Guest Relations/Guest Services/Butler duties during high demand
Emergency & compliance — execute emergency response plans and comply with hotel health, safety, and security policies
Required Qualifications
We're Hiring: Assistant Front Office Manager | Montana, USA
A luxury resort in Montana is looking for an experienced Assistant Front Office Manager to lead daily front office operations and deliver an exceptional guest experience from arrival to departure.
$70,000 base salary + subsidized housing (based on availability)
Montana, USA
Ideal Candidate:
• 2 years as an Assistant Front Office Manager or Supervisor in a luxury 5-star hotel
• Proficient in Opera PMS and Microsoft Office
• Experience in reservations and guest-facing roles