Assistant Front Office Manager

Join our team!

At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. 

Job Purpose: The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk and guest service operations to ensure seamless, welcoming, and efficient guest experience.

Job Responsibilities: 

• Assist in recruiting, training, coaching, and supervising front desk staff, receptionists, concierge, and reservation agents.
• Schedule staff coverage, monitor attendance, and conduct performance evaluations.
• Foster a high-energy, guest-centric culture and provide on-the-spot feedback and recognition.
• Oversee check-in/check-out processes, reservations, room assignments, and guest billing.
• Upsell rooms and ancillary services to maximize revenue and guest satisfaction.
• Monitor front desk standards, appearance, and service delivery to ensure consistency with brand guidelines.
• Address escalated guest requests and complaints promptly, professionally, and with a focus on guest recovery.
• Maintain strong relationships with VIP guests and ensure personalized service.
• Collect and respond to guest feedback, implementing corrective actions as needed.
• Identify opportunities for upselling, promotions, and loyalty initiatives.
• Coordinate with Housekeeping, Maintenance, Security, and Food & Beverage to ensure smooth operations and guest satisfaction.
• Manage guest room statuses (dirty/clean, inspect before check-in, handle room changes).

 Job Qualifications:  

• Experience: Minimum 1–2 years in front office/guest services with prior supervisory or team-leading responsibilities.
• Proficiency with Property Management Systems (PEP) and MS Office; basic accounting and reporting skills.
• Language: English and Spanish
• Flexible to work shifts, weekends, holidays as required.
• Excellent communication and interpersonal skills

 Education

HS Diploma or equivalent.

 Experience

 Experience: Hilton experience required; 1–2 years in front office/guest services and prior supervisory or team-lead experience.

 Job Type

 Full-Time

 Benefits

• Accrued Vacation
• Holiday Pay
• Health Insurance
• Dental/Vision/401k
• Discounted Hilton Hotel Stays

                                                           Come and Join Us…