Administrative Skills, Coaching, Customer Support/Service, Hospitality and Tourism, Insurance, Office Management, Operational Support, Problem Solving Skills
LOCATION
Marathon, Florida
POSTED
16 days ago
A modern luxury oceanfront resort in Marathon with stunning views from every room, seeks an Assistant Front Office Manager<\/b> <\/span>dedicated to the <\/span><\/span><\/span><\/span><\/span>PM Shift<\/b> <\/span>to support evening operations and act as a leader on duty during peak guest activity hours.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> <\/div>
Supervise Front Desk Agents and guest services during the PM shift.<\/span> <\/li>
Ensure smooth check -ins, check -outs, and concierge -level service in the evenings.<\/span> <\/li>
Resolve guest concerns promptly and professionally.<\/span> <\/li>
Oversee night audit preparation and evening operations.<\/span> <\/li>
Coach and support team members to maintain exceptional service standards.<\/span> <\/li>
Collaborate with other departments for seamless handoffs and guest satisfaction.<\/span> <\/li>
Monitor room status, billing, and security protocols during the shift.<\/span> <\/li><\/ul>
<\/div><\/span>
Requirements<\/h3>
2–4 years of front desk supervisory experience in hospitality (luxury resort preferred).<\/span> <\/li>
Bachelor's Degree in Hospitality/Tourism Management. <\/span> <\/li>
Strong customer service and problem -solving skills.<\/span> <\/li>
Proficiency with PMS and basic computer systems.<\/span> <\/li>
Availability strictly for PM shifts (evenings/nights), including weekends and holidays.<\/span> <\/li>
Ability to work independently as a leader on duty.<\/span> <\/li>
Positive attitude and commitment to luxury guest experiences.<\/span> <\/li>
Due to visa restrictions, at the
moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian
nationals is a legal requirement tied to the specifics of the TN visa, not a
preference of the employer.<\/b> <\/span><\/li><\/ul>
<\/div><\/span>
Benefits<\/h3>
$65,000 USD Annual Salary<\/span> <\/li>
Insurance plans<\/span><\/span> <\/span><\/li>
401(k)<\/span><\/span> <\/span><\/li>
Additional benefits from the EOS Guide<\/span><\/span> <\/span><\/li>
Housing<\/span><\/span> <\/li>
Onsite housing: $2,600 per month (all utilities included), 2 -bedroom unit with 1 bathroom and balcony<\/span> <\/li>
Offsite housing: $1,450 per month for a 1 -bedroom apartment (all utilities included)<\/span> <\/li><\/ul>