Assistant General Manager Campus Dining

Bon Appetit

Salary: 79,000-85,000

Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

As an Assistant General Manager, you will play a critical leadership role in the success of a dynamic residential dining and hospitality program generating approximately $5M in annual revenue. This position oversees all customer-facing operations across multiple business lines, including residential dining, retail markets, coffee service, and catering.

Reporting to the General Manager, the Assistant General Manager serves as the operational leader for front-of-house execution, guest experience, retail operations, and catering services. This hands-on leadership position provides direct oversight of supervisors, hourly team members, and a salaried Catering Manager while ensuring exceptional service, operational excellence, food safety, and financial performance.

This role is intentionally designed as a developmental opportunity for an emerging hospitality leader with the potential to progress into a General Manager position within the next 2-3 years. The ideal candidate thrives in a fast-paced environment, is highly self-sufficient, comfortable making independent decisions, and excels at executing operational priorities while building strong teams and client relationships.

Essential Duties and Responsibilities

• Lead all customer-facing operations across a multi-unit dining program that includes a residential dining hall, catering department, coffee shop, and multiple retail locations.
• Provide day-to-day operational leadership for breakfast, lunch, and dinner service seven days per week, ensuring consistent execution, safety, and guest satisfaction.
• Oversee the successful planning, execution, and financial performance of the catering program, partnering closely with clients and campus stakeholders to deliver exceptional events and service experiences.
• Direct and support a team of approximately 30 hourly associates, 5 supervisors, and a salaried Catering Manager, fostering a culture of accountability, engagement, and continuous development.
• Serve as the primary operational leader during evenings and weekends, providing complementary leadership coverage alongside the culinary team to ensure uninterrupted operational excellence and a strong safety culture.
• Coach, mentor, and develop frontline leaders and associates, building bench strength and succession plans throughout the operation.
• Maintain exceptional guest experiences by ensuring high standards of hospitality, service execution, cleanliness, and presentation across all service outlets.
• Collaborate with culinary leadership to ensure seamless coordination between front-of-house and back-of-house teams.
• Assist in managing departmental budgets, labor costs, revenue performance, forecasting, and expense controls while maintaining operational and service standards.
• Analyze financial and operational performance metrics and implement strategies to improve efficiency, guest satisfaction, and profitability.
• Ensure all company, client, health department, and food safety standards are consistently met and exceeded.
• Build and maintain strong relationships with clients, campus partners, guests, and internal stakeholders.
• Support a diverse campus community and contribute to inclusive hospitality experiences that reflect the unique culture and traditions of the operation's longstanding Pacific Islander community.
• Execute operational initiatives independently, effectively interpreting written communication, operational directives, reports, and action plans to drive results.
• Assist the General Manager with strategic initiatives and operational projects, allowing senior leadership to focus on broader business objectives and client partnerships.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or equivalent professional experience preferred.
• Minimum of 3-5 years of progressive food service, hospitality, catering, or retail dining management experience.
• Experience managing complex, multi-unit food service operations, including high-volume dining, retail, and catering environments.
• Demonstrated catering leadership experience with responsibility for event planning, execution, staffing, and client engagement.
• Minimum of one year of experience managing financial performance, including P&L oversight, labor management, budgeting, forecasting, and cost controls.
• Proven success leading and developing supervisors, managers, and hourly associates.
• Strong understanding of hospitality operations, guest experience management, and customer service excellence.
• Comprehensive knowledge of food service operations, food safety, sanitation, and quality assurance standards.
• Ability to work a schedule that includes evenings and weekends as a regular component of operational leadership responsibilities.
• Self-directed leader with strong organizational skills, attention to detail, and the ability to execute complex operational priorities with minimal supervision.
• Strong communication, relationship-building, and problem-solving skills.
• ServSafe Certification preferred.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Ideal Candidate

The successful candidate is a highly visible and hands-on hospitality leader who enjoys being on the floor, coaching teams, solving problems in real time, and driving exceptional guest experiences. They possess strong catering expertise, operational discipline, financial acumen, and the ambition to grow into a General Manager role within the next several years. Comfortable leading evenings and weekends, this individual brings a strong sense of ownership, follows through on commitments, and consistently executes at a high level without requiring significant direction.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID: 1583867

Bon Appetit

BRYAN GONI