ApplyDescription
The Assistant General Manager (AGM) assists the Regional Manager (RM) in carrying out the core values, brand promises and FiveStar service vision of acac Fitness & Wellness Centers. Together with the RM, the AGM is responsible for the successful operational and financial performance of the club. The AGM helps bring to life a high performance culture that develops, empowers and recognizes great team members and delivers FiveStar service and an immaculately clean club to members and guests. The AGM leads, mentors, and develops his/her team of direct reports, ensuring all facets of department operations meet acac standards. The AGM receives general supervision by the RM and must be able to effectively co-lead a high-end, resort-style, family-oriented athletic club with minimal direct supervision.
RESPONSIBILITIES
Serve as acting General Manager when the RM is out of the club.
Hire, train and provide ongoing leadership to your team of direct reports.
If there is a leadership vacancy on your team, fill in for the position until a replacement is hired and trained.
Assist direct reports with hiring and training new team members as needed.
Be a role model for the acac culture - ensure the club delivers on creating both an exceptional club experience for members and guests as well as an exceptional work experience for team members.
Develop in-depth knowledge of your departments' operations and systems and a basic working knowledge of all other club departments' operations and systems.
Ensure proper club coverage, supervision and payroll budget adherence in your departments, and ensure all direct reports properly and accurately complete and submit bi-weekly payroll information by assigned dates.
Conduct ongoing coaching and qarterly performance reviews for your direct reports.
Review Medallia survey comments daily and assist in responding to surveys on a timely basis.
Assist the RM in building an annual operating budget, meeting deadlines and following company protocols.
Review monthly financial reports. Take ownership of your department budgets and financial statements; coach direct reports on understanding their department financials.
Have a working knowledge of CA, Paylocity, goHappy, HubSpot, HappyFox, Fitness BI, Campsite, and other software/platforms integral to club operations.
Regularly walk the entire facility to take note of any facility cleanliness, repair, or maintenance issues and take action accordingly. Carry a radio and respond to MOD and safety code calls when needed.
Approve or deny expense requests within your spending authority; ensure all purchasing follows company procedures.
With the RM, ensure the club follows all safety, health and business laws and regulations. Ensure all team members are properly trained in safety and emergency protocols, and the acac Incident Reporting system is followed.
With the RM, handle any escalated member service issues and human resources issues; reach out to the acac Home Office for assistance or guidance when needed.
Take ownership of your personal growth and development; seek new challenges and learning opportunities.
The above list is representative, not all-inclusive. This position will assist the RM and other Home Office VPs with a wide variety of tasks and projects. This position will be on the emergency call list with acacs security/fire/AED companies, along with the RM and Facilities Director.
RESPONSIBILITIES (GENERAL)
Provide Five*Star service at all times - to club members, guests, and all co-workers.
Maintain and continually improve knowledge about acac, local competitors, and the athletic club/fitness/hospitality industries.
Establish solid working relationships with other AGMs, GMs and Home Office team members.
Complete assignments and projects by requested deadlines.
Implement directives and changes as provided by the Home Office.
Know and adhere to all company policies and procedures.
Requirements
QUALIFICATIONS
Job Specific Knowledge
Operations in high-end, resort-style, family-oriented facilities (club, hospitality or similar industries) is preferred
Leadership and coaching skills
Revenue generation and expense management skills
Word and Excel proficiency
Experience
Minimum four years in a leadership or management capacity in the athletic club, hospitality, or similar industry
Specific experience in customer and employee recruitment and retention is a plus
Communication
Excellent written and verbal communication skills; great listening skills
Skilled and at ease in dealing with customer service or employee relations situations
Organization
Able to work with minimal supervision
Able to handle multiple concurrent projects and assignments
Personal Characteristics
Friendly, outgoing, energetic, enthusiastic and motivational
Honest, trustworthy and ethical
Creative and resourceful
Problem-solver
Critical eye for cleanliness/maintenance
Education
College Degree preferred
First Aid/CPR certification required within 90 days of hire date
PHYSICAL, ENVIRONMENTAL and SCHEDULE REQUIREMENTS
Occasional bending and kneeling, and infrequent lifting of weights up to 50 lbs
Frequent standing, walking, and reaching
Work schedule will vary, and include some early morning, evening, weekend and holiday shifts. acac is open 364 days a year (closed on Christmas day)
Note: This job description is intended only as a general guideline of your duties and responsibilities at acac and is not a legally binding contract. acac reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.