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Capstone Logistics LLC logo

Assistant General Manager

Capstone Logistics LLC
  • Dallas, Texas
  • Full-time
Today

Job Description

This role will oversee and assist a team of customer service representatives responsible for responding to customer inquiries and resolving issues or complaints. Manage the daily workload to ensure required service volume and quality levels are attained. Train and coach staff in standard policies, procedures and best practices.
This role is responsible for executing HR initiatives in multiple functional areas including recruiting, onboarding, compensation, benefits, performance management, associate relations, training and compliance. Serves as a key contributor toward fostering a positive work environment and helping drive company culture.
Provide all levels of management and field associates with policy interpretation and act as resource for a variety of requests for information

Prepare and run HR metrics reports
Maintain statutory record keeping and filing systems
Manage new hire input and pre-employment procedures
 
 
 
Manages Financial Analyst
Manages 2 direct reports within the Customer Service team
#CB

Numbers & Facts

LocationDallas, Texas
Job TypeFull-time
IndustryConsumer Packaged Goods Manufacturing
Company Size2,000 to 2,499 employees
Websitehttp://www.capstonelogistics.com

About Company

Capstone Logistics - Service and Value Through Innovation

In September 2011, LMS Intellibound (LMS) and Progressive Logistics Services (PLS) announced that the companies would merge to form Capstone Logistics, LLC. National Freight Handlers (NFH), a subsidiary of LMS, is also part of the combined company.

In June 2015, Capstone acquired Pinnacle Workforce Logistics to create the undisputed leader in Supply Chain Services providing performance workgroup solutions for distribution and manufacturing.

Capstone brings best of breed management at all levels of operations and industry best practices for performance. Unlike smaller competitors, Capstone offers a full spectrum of value-add services including process engineering expertise, professional field management, value added reporting, technology integration and support, consistent operating protocols, well-trained associates, safety expertise and a national footprint.

Skills

  • Best Practicesunmatched
  • Coachingunmatched
  • Compensation and Benefitsunmatched
  • Cross-Functionalunmatched
  • Customer Support/Serviceunmatched
  • Financial Analysisunmatched
  • Financial Managementunmatched
  • Metricsunmatched
  • Onboardingunmatched
  • People Managementunmatched
  • Performance Managementunmatched
  • Record Keepingunmatched
  • Request for Information (RFI)unmatched
  • Resolve Customer Issuesunmatched
  • Staff Policiesunmatched

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