Assistant General Manager

Additional Information

Job Number 26044029

Job Category Property Leadership

Location Residence Inn by Marriott Miami Airport West/Doral, 3450 NW 91st Ave, Doral, Florida, United States, 33172
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Schedule Full Time

Located Remotely? N

Position Type Management

Expiration Date: 05/25/2026


Additional Information: This hotel is owned and operated by an independent franchisee, Baywood Hotels, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.


Interviews, selects, on boards and train associates


Motivates staff through positive reinforcement, and leading by example


Maintains associate files, ensuring all documents are current and accurate.


Performance evaluations are conducted in a timely manner.


Monitors associate time records, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location


Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as required


Administers progressive discipline, following company guidelines


Administers associate check ins. (Performance quarterly check ins)


Attends required meetings and training, such as revenue management, safety, budget, sales and regional operations


Conducts departmental and other required meetings for which s/he is responsible, daily huddles to ensure interdepartmental communication and coordination of mutual goals


Ensures that established back-up procedures (reports, equipment, etc.) are in place


Ensures that all departmental policies and procedures are adhered to


Implements and maintains Baywood and Brand promotional programs/procedures


Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed


Monitors room inventory and status, ensuring the proper room type is available upon guest arrival


Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.


Monitors cleanliness and neatness of departments for which s/he is responsible.


Monitors inventory of operational supplies, placing orders in a timely manner.


Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc


Communicates with other departments, therefore promoting a seamless operation.


Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.


Monitors market operations, i.e. cleanliness, merchandising, and inventory. Places orders in a timely manner.


Monitors pantry inventory and purchases, ensuring that food supplies are always in stock


Provides input during the preparation of the annual budget


Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards


Conducts bi-weekly property inspections and approves action plans to include time table to resolve problems


Reviews the guest credit report, addressing any issues


Reviews passenger logs, driver safety checklists and preventative maintenance logbook to ensure that shuttle van is operated within established guidelines (where applicable)


Operates the shuttle van, when needed (where applicable)


Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required


Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines for all departments


Participates in safety initiatives and is an integral part of the Safety Committee.


Completes incident reports, taking appropriate action. Notifies appropriate parties


Performs role of Manager on Duty as needed


Participates in the BEAR activities and other company sponsored community service and fundraising events.


Involved in social events/receptions and meet brand and company standards


Additional duties may be added at any time at the discretion of management.


Consistently models the behavior of a ‘Baywood Ambassador’ who:


Maintains a professional image, including physical appearance, verbiage, and body language, at all times.


Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.


Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.


Education:


Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree


Certifications / Licenses:


Brand Certifications preferred


Experience:


Minimum of 2 years hotel experience


Minimum of 2 years management experience, of which 1 year is in Hospitality Management.


Additional Skills:


Bi-lingual (Spanish & English) preferred


Proficient in Microsoft Office® (Excel, Word)


Proficient in the hotel’s Property Management System preferred


Ability to communicate effectively, both written & oral


Ability to multitask


Ability to motivate and lead a team


Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.


Ability to operate standard office equipment, including: computer, copier, & printer


Ability to safely operate a passenger shuttle van


Ability to perform job duties of all positions within the department


Ability to learn and adhere to Brand & Baywood Hotels’ standards


Ability to take information from various sources and determine a responsible course of action


Ability to understand interdepartmental relationships


Ability to operate office equipment and industry specific software (PMS)


Ability to remain calm during stressful situations


Physical Demands


Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)


Sitting: Rarely


Bending, Stooping, Reaching: Occasionally


Lifting, Push/Pull: 40 lbs infrequently


Driving: Rarely


Traveling: None


Environmental Conditions:


Inside: Protection from weather conditions but not temperature changes


Outside: Rarely


Salaried position with Medical, Dental, and Vision Insurance Available, as well as PTO .


_This company is an equal opportunity employer._


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