Position: Assistant General Manager, Carbon Performance
Company Overview
Carbon Performance is a 44,000 sq ft. fitness club that offers top-of-the-line equipment, personal training, fitness classes, and smoothie bar.
Position Overview
We are seeking a motivated and driven Assistant General Manager to join our team. The AGM works closely with the General Manager to oversee day-to-day club operations, lead staff across multiple departments, and ensure an exceptional experience for every Carbon Performance member.
Responsibilities:
Scheduling
• Owns the scheduling process for all sales team and front desk staff, building and maintaining weekly schedules that ensure proper coverage, support member experience, and align with club operational needs.
Inventory Management & Vendor Relations
• Manages all aspects of inventory for the club, including weekly and monthly counts, order placement based on lead times, and maintaining strong vendor relationships to ensure the right products are always on hand at the right time.
Cleaning Department & Standards
• Takes an active role in upholding the Carbon Performance cleanliness standard by partnering with the GM, directing staff, and coordinating with cleaning vendors to ensure the facility consistently reflects the quality our members expect.
Personal Training Sales — Trainer Handoffs
• Supports personal training revenue by engaging prospective members on the floor and facilitating smooth, effective handoffs to trainers — bridging the gap between interest and enrollment.
Gym Maintenance
• Keeps the facility running at a high standard by actively managing the internal maintenance platform, ensuring all equipment and facility issues are logged, assigned, and resolved in a timely manner.
Recruiting, Interviewing & Onboarding
• Plays a key role in building the team — reviewing applicants, leading first-round phone screens, partnering with the GM on in-person interviews, and guiding new hires through a thorough onboarding experience.
Event Management & Staffing
• Leads the planning and staffing of all in-club and external events, coordinating logistics through the scheduling system to ensure every event is well-executed and fully supported.
Google Review Assistance & Member Relations
• Monitors and responds to Google reviews in partnership with the GM, treating every piece of feedback as an opportunity to strengthen member relationships and reinforce the Carbon Performance brand.
Facility Email Management
• Maintains the club's email inbox on a consistent basis throughout the week, with primary ownership of all incoming communication on weekends as the manager on shift.
Qualifications
• Bachelor's degree in Business Administration, Sports Management, or related field preferred.
• Previous experience in a supervisory or management role within the fitness industry is highly desirable.
• Strong leadership skills with the ability to motivate and inspire team members to achieve excellence.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficient in Microsoft Office Suite and fitness management software.