Primary Responsibilities
Operations Leadership
- Assist the General Manager with the overall operation of the hotel.
- Lead daily operations across Front Office, Housekeeping, Food & Beverage and other operating departments.
- Ensure exceptional guest satisfaction by proactively resolving service concerns.
- Maintain Marriott Brand Standards and ensure successful QA inspections.
- Conduct daily stand-up meetings and operational briefings.
- Serve as Manager-on-Duty as scheduled.
Guest Experience
- Foster a guest-first culture throughout the hotel.
- Respond to guest feedback and online reviews professionally and promptly.
- Empower associates to recover service opportunities quickly and effectively.
- Promote the unique Aloft lifestyle experience through energetic and engaging service.
Financial Performance
- Assist in achieving revenue, profit, and GOP targets.
- Monitor labor costs, payroll, scheduling, and productivity.
- Control expenses while maintaining service standards.
- Review daily financial reports, STR reports, forecasts, and departmental performance.
- Support budgeting and forecasting initiatives.
Team Leadership
- Recruit, train, coach, and develop associates.
- Conduct performance evaluations and ongoing coaching.
- Promote Marriott's culture of respect, diversity, and inclusion.
- Ensure compliance with company policies and employment practices.
- Foster employee engagement and recognition programs.
Sales & Revenue Support
- Partner with Sales and Revenue Management to maximize occupancy and ADR.
- Support local sales initiatives and community engagement.
- Assist with group arrivals and special events.
Safety & Compliance
- Ensure compliance with Marriott policies, local regulations, OSHA standards, and health requirements.
- Maintain a safe and secure environment for guests and associates.
- Support emergency response procedures and risk management initiatives.
Qualifications
Required
- Minimum 3 years of hotel management experience.
- Strong knowledge of hotel operations including Front Office, Housekeeping, and Food & Beverage.
- Excellent leadership, communication, and organizational skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office.
- Ability to work flexible schedules including evenings, weekends, and holidays.
Preferred
- Marriott brand experience.
- Experience with MGS, GXP, LightSpeed PMS, SPOG or similar hotel management systems.
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Food & Beverage operational experience.
- Revenue management and budgeting experience.
What We're Looking For
The ideal candidate is:
- A visible, hands-on leader
- Passionate about hospitality
- Calm under pressure
- Financially minded
- Guest-focused
- Results-driven
- Team-oriented
- Adaptable and energetic
- Committed to developing future leaders
Benefits
Peachtree Group provides a comprehensive Benefits package to include:
- Competitive salary
- Performance bonus opportunities
- Marriott hotel discounts worldwide
- Medical, dental, vision, disability and life insurance
- Paid time off
- Professional development and Marriott training opportunities
- Career advancement within Peachtree’s portfolio
Why Aloft?
At Aloft Hotels, we celebrate individuality, creativity, and genuine hospitality. Our hotels combine modern design, vibrant social spaces, and exceptional service to create memorable guest experiences. If you're ready to grow your leadership career with one of the world's most recognized hospitality brands, we'd love to meet you.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.