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Assistant General Manager

JHG Group - IHOP

Holland, MI

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Cash Management, Coaching, Corporate Compliance, Customer Experience, Customer Service Management, Customer Support/Service, Customer/Client Research, External Audit, Financial Trend Analysis, Internal Audit, Inventory Cycle Counts, Inventory Levels, Inventory Management, Loss Prevention, Maintain Compliance, Mobile Devices, Operations Processes, Performance Management, Performance Metrics, Problem Solving Skills, Publications, Retail Management, Safety Process, Safety/Work Safety, Training Program, Training/Teaching, Trend Analysis
LOCATION
Holland, MI
POSTED
30+ days ago
Position overview:

The Assistant General Manager (AGM) is responsible for supporting the General Manager in the management of the entire store’s operations. The AGM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development, and training of all associates in the store. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience that supports our vision.

Principal Duties:
 
  • Supervise the day-to-day task assignments and performance for all management and associates.
  • Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
  • Manage all matters relating to associates and the team - recruiting, hiring, training, coaching, associate engagement, and performance management.
  • Ensure compliance with corporate training programs.
  • Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
  • Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
  • Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
Management-Essential Duties:


  • Supervise the day-to-day task assignment and manage the performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
  • Oversee the completion of duties by hourly store management associates.
  • Ensure proper training and training compliance of all hourly associates.
  • Ensure creation of the store’s weekly schedule, while working within labor guidelines and meeting targets.
  • Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.
  • Ensure accuracy of weekly payroll.
  • Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Review the results on the store’s computer and/or handheld device and make the necessary changes. Prepare action plans to address off-standard items.
  • Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.
  • Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
  • Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
  • Value store associates through celebration and recognition.
  • Ensure the 24/7 execution of all customer service programs and processes.
  • Communicate with the store manager regarding customer service issues and concerns.
  • Ensure a pleasant dining experience for all customers, respond to customer complaints or inquiries, and solicit customer feedback and input.
Benefits:


  • The pay range starts at $38,000/year, but up to $45,000/year based on experience.
  • Competitive Pay
  • Annual Bonus Package if performance metrics are met
  • Health Insurance
  • 401K
  • Paid Vacation
  • Real Advancement Opportunities

About the Company

J

JHG Group - IHOP

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