Job Title: KidStrong Assistant General Manager
Center: Monroe
Reports To:
POSITION OVERVIEW
The Assistant General Manager (AGM) is a key leader responsible for supporting the General Manager in driving business growth, managing daily operations, developing team members, and delivering an exceptional member experience.
This is a people-focused position requiring strong leadership, accountability, business awareness, and initiative. The AGM acts to confidently oversee center operations in the General Manager's absence.
The ideal candidate is a proactive, results-driven leader who is passionate about developing people, achieving business goals, and building meaningful community relationships.
KEY RESPONSIBILITIES
CENTER OPERATIONS & BUSINESS PERFORMANCE
- Support the General Manager in achieving membership, revenue, retention, and operational goals.
- Monitor key performance indicators (KPIs) and identify opportunities for improvement.
- Oversee daily operations, staff scheduling, center maintenance, and administrative responsibilities.
- Ensure compliance with KidStrong policies, safety standards, and brand expectations.
- Serve as Leader on Duty in the General Manager's absence, making operational decisions and supporting staff.
SALES & MEMBERSHIP GROWTH
- Drive membership sales, lead conversions, and revenue-generating opportunities.
- Oversee lead management, follow-ups, trial bookings, and CRM accuracy.
- Support team members in meeting sales expectations and improving conversion rates.
- Promote and sell additional programs, including camps, birthday parties, and Parents Night Out.
- Identify opportunities to increase brand awareness through local outreach and community partnerships.
TEAM LEADERSHIP & DEVELOPMENT
- Lead by example and foster a positive, accountable, and high-performing team culture.
- Assist with hiring, onboarding, training, and evaluating team members.
- Provide ongoing coaching, feedback, and performance support.
- Ensure staff complete required training and consistently meet KidStrong standards.
- Communicate expectations clearly and address day-to-day staff challenges professionally.
MEMBER EXPERIENCE & RETENTION
- Build strong relationships with families and ensure exceptional customer service.
- Proactively address member concerns, attendance challenges, and cancellation requests.
- Implement retention strategies to improve member satisfaction and reduce attrition.
- Ensure consistent communication and adherence to membership policies.
PROGRAM QUALITY & COACHING
- Coach approximately 5–10 hours per week based on business needs.
- Maintain KidStrong Coach Certification and curriculum knowledge.
- Observe and support coaches to ensure high-quality classes and student safety.
- Assist with class coverage when necessary.
SKILLS & QUALIFICATIONS
- Previous management, supervisory, or team leadership experience strongly preferred.
- Sales, customer service, or business operations experience preferred.
- Strong organizational, communication, and problem-solving skills.
- Ability to motivate teams, provide feedback, and hold others accountable.
- Results-driven mindset with an understanding of sales goals and business performance.
- Proficiency with Google Workspace and CRM systems.
- Experience with Glofox, Podium, or Slack is a plus.
- Passion for working with children and supporting their development.
- CPR certification and KidStrong Coach Certification required.
- Ability to work in a physically active environment and lift up to 25 pounds.
LEADERSHIP EXPECTATIONS
The AGM is expected to demonstrate:
- Ownership & Accountability: Takes initiative, follows through, and takes responsibility for results.
- Business Mindset: Understands how daily decisions impact growth, retention, and profitability.
- Team Leadership: Develops, motivates, and supports team members while maintaining high standards.
- Problem-Solving: Makes confident decisions and proactively identifies solutions.
- Communication: Communicates professionally with families, staff, and leadership.
- Adaptability: Responds effectively to changing priorities and operational needs.
- Growth Mindset: Welcomes feedback and continuously seeks improvement.
SCHEDULE & WORK ENVIRONMENT
- Typical schedule requires open availability Monday- Sunday.
- Flexibility is required based on business and staffing needs.
- Approximately 5–10 coaching hours per week.
- The AGM serves as Manager on Duty when the General Manager is unavailable.
OUR IDEAL CANDIDATE
We are looking for someone who thinks like a manager, leads with confidence, and takes ownership of the center's success. The right candidate doesn't just complete tasks—they identify opportunities, develop people, solve problems, and drive results.