Assistant General Manager Kirkland

Benefits:

• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Assistant General Manager (AGM)

Location: Kirkland

Classification: Full-Time / Hourly + Commission

This position focuses on optimizing the front-of-house experience, driving membership and service sales, and ensuring efficient daily operations. The Assistant General Manager (AGM) serves as a bridge between sales, operations, and marketing, ensuring every client receives a consistent, high-touch experience aligned with Restore's mission.

Key Responsibilities

People Leadership & Development -Restore Expert Team

• Oversee hiring, onboarding, scheduling, and performance management for all Restore Experts
• Conduct regular 1:1s, team meetings, and ongoing training to develop a high-performing front-of-house team.
• Coach staff on membership sales, service recommendations, client engagement, and SOP adherence.
• Foster a fun, professional, and client-centered studio culture.

Client Experience & New Client Journey

• Own the First-Time Visitor/Client Journey, including consultations, tours, and membership conversion.
• Ensure follow-up touchpoints (texts, calls, emails) are executed consistently post-first visit.
• Partner with specialty teams to create a seamless handoff between front desk and medical//esthetic teams.
• Lead Restore Experts in delivering exceptional service during check-in, handoffs, scheduling, and retail interactions.

Operational Excellence & Sales Leadership

• Oversee completion of daily studio operations: opening/closing procedures, inventory, cleanliness, and scheduling.
• Monitor and drive front-end KPIs: membership conversion, first-time visitor conversion, rebooking %, average ticket, and services per client.
• Lead execution of franchise initiatives targeted toward the non-specialty team.
• Partner with ownership and General Manager to ensure studio-wide performance goals are met.

CRM & Community Engagement

• Execute local marketing campaigns in coordination with ownership and General Manager.
• Oversee CRM and responses from digital marketing touchpoints (mass texts, email blasts, client journeys).
• Support event execution, community outreach, and lead generation initiatives to drive new client traffic.

Qualifications

• 1-3 years of management experience in sales, marketing, or retail/service industries.
• Strong sales background with a track record of hitting membership and service targets.
• Excellent communication and organizational skills.
• Passion for wellness and helping people improve their lives.
• Flexible schedule including weekends and occasional evenings for events.

Benefits

• Health Coverage: Medical insurance (Full-Time, effective within 60 days).
• Paid Time Off (PTO): Available for Full-Time team members.
• Wellness Perks: Complimentary and discounted Restore services.
• Compensation: Bonus opportunities.
• Career Growth: Pathways to advance within Restore's leadership structure.