Benefits:
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Assistant General Manager (AGM)
Location: Kirkland
Classification: Full-Time / Hourly + Commission
This position focuses on optimizing the front-of-house experience, driving membership and service sales, and ensuring efficient daily operations. The Assistant General Manager (AGM) serves as a bridge between sales, operations, and marketing, ensuring every client receives a consistent, high-touch experience aligned with Restore's mission.
Key Responsibilities
People Leadership & Development -Restore Expert Team
- Oversee hiring, onboarding, scheduling, and performance management for all Restore Experts
- Conduct regular 1:1s, team meetings, and ongoing training to develop a high-performing front-of-house team.
- Coach staff on membership sales, service recommendations, client engagement, and SOP adherence.
- Foster a fun, professional, and client-centered studio culture.
Client Experience & New Client Journey
- Own the First-Time Visitor/Client Journey, including consultations, tours, and membership conversion.
- Ensure follow-up touchpoints (texts, calls, emails) are executed consistently post-first visit.
- Partner with specialty teams to create a seamless handoff between front desk and medical//esthetic teams.
- Lead Restore Experts in delivering exceptional service during check-in, handoffs, scheduling, and retail interactions.
Operational Excellence & Sales Leadership
- Oversee completion of daily studio operations: opening/closing procedures, inventory, cleanliness, and scheduling.
- Monitor and drive front-end KPIs: membership conversion, first-time visitor conversion, rebooking %, average ticket, and services per client.
- Lead execution of franchise initiatives targeted toward the non-specialty team.
- Partner with ownership and General Manager to ensure studio-wide performance goals are met.
CRM & Community Engagement
- Execute local marketing campaigns in coordination with ownership and General Manager.
- Oversee CRM and responses from digital marketing touchpoints (mass texts, email blasts, client journeys).
- Support event execution, community outreach, and lead generation initiatives to drive new client traffic.
Qualifications
- 1-3 years of management experience in sales, marketing, or retail/service industries.
- Strong sales background with a track record of hitting membership and service targets.
- Excellent communication and organizational skills.
- Passion for wellness and helping people improve their lives.
- Flexible schedule including weekends and occasional evenings for events.
Benefits
- Health Coverage: Medical insurance (Full-Time, effective within 60 days).
- Paid Time Off (PTO): Available for Full-Time team members.
- Wellness Perks: Complimentary and discounted Restore services.
- Compensation: Bonus opportunities.
- Career Growth: Pathways to advance within Restore's leadership structure.